Unified Communications Specialist

Job Description

Job Description

Position Summary

This is a HYBRID position requiring candidate to be located within one hour of Alexandria, VA.

National Capitol Contracting (NCC) is seeking a qualified and passionate Unified Communications Specialist. The qualified candidates must be able to manage themselves and team with others with proven experience with Cisco Session Border Controller (SBC).

Key Areas of Responsibility

• Provide support for the Tier 2 Service Team regarding any escalations.
• Maintain and support the current Cisco SBC’s, Teams and Cisco configurations.
• Identify, diagnosis and resolve VoIP, and Data (Unified communications) general component issues.
• Build technical artifacts for Engineering and operational teams.
• Provide mentoring and coach junior engineers, including providing training and support as required
• Resolve escalated network and security support issues

Minimum Requirements

• Ability to pass security suitability process for government clients and obtain and maintain a Public Trust Clearance.
• Must possess a valid driver's license and have history of safe driving.
• Minimum of (5) five years of experience with applying VoIP protocols, VoIP codec, Cisco Session Border Controller (SBC), and Unified Computing System (UCS) on an enterprise network.
• Experience with Analog, Voice, and Expressway Gateways.
• Working Knowledge of TCP/IP, SIP, QoS, DNS, and LDAP.
• Experience with Cisco Router Voice Gateways (H.323, MGPC and SIP).
• Excellent written and verbal communication skills.
• Able to manage multiple tasks and deliverables.

Preferred Qualifications

• CCNA Certification
• MS Teams certifications and/or hands on experience

Special Position Requirements

Schedule: Monday - Friday, 8am to 4pm EST, with some scheduled evening or weekend work as needed by client. Will require onsite work on occasions, but will be scheduled a head of time.

Physical Demands: Ability to lift up to 50 lbs.

NCC provides reasonable accommodations to qualified individuals with disabilities. If you are an applicant that requires a reasonable accommodation, please email us. Please reference the position in your email.

NCC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristic. E-Verify Employer. VEVRAA Federal Contractor.