Office Manager

Job description

- Lead daily Front Office operations while maintaining Forbes-level service standards
- Serve as a strong ambassador for the property, welcoming overnight and dining guests with warmth and professionalism
- Oversee front desk and valet operations, ensuring daily checklists and standards are met
- Check guests in and out, answer calls and emails, relay guest requests, and manage reservations
- Strategically assign dining room seating to maximize flow and guest experience
- Collaborate closely with Dining Room, Culinary, Housekeeping, and Engineering teams
- Monitor staffing levels and assist with scheduling to meet operational demands
- Manage department financial responsibilities including budget tracking, labor management, and supply PAR levels
- Resolve guest concerns promptly and professionally, taking full ownership of issues
- Print and distribute daily reports, communicating VIP arrivals, special requests, dietary restrictions, and billing instructions
- Maintain lobby, valet, and public areas to ensure cleanliness and presentation standards
- Provide coaching, accountability, and constructive feedback to Front Office team members
- Demonstrate proficiency in Resortsuite and Tock systems
- Maintain thorough knowledge of the property, its history, amenities, and surrounding area

Required profile

- 2-3 years of Front Office leadership experience
- 1-2 years of experience within a 4- or 5-star luxury property
- Flexible schedule including weekends and holidays
- Proficiency in Microsoft Office
- Excellent verbal and written communication skills
- Professional presentation and polished demeanor

Company description

The ideal candidate will lead daily Front Office operations, deliver exceptional guest experiences, and ensure seamless coordination between the Front Desk and Dining Room teams. This position plays a vital role in upholding the highest service standards while creating a warm, anticipatory, and personalized guest journey

What we offer

$60k - 65k per year + Bonus + Benefits