Customer Service Representative II

Seven Bends Veterinary Hospital is seeking an experienced Customer Service Representative to join our team! We have a full-time and part-time positions available. The ideal candidate will have a minimum of 3 years of experience in a veterinary or medical office setting. If you are passionate about animals and dedicated to providing exceptional client service, our hospital may be the right fit for you!

We are a busy general practice providing exceptional care to small animal patients (cats and dogs) five days per week, Monday through Friday—with no weekends or late evenings required. Shifts vary between 7:30 a.m. and 6:00 p.m. Our hospital is a beautiful 9,500-square-foot, state-of-the-art facility staffed with tenured veterinarians and a dedicated support team.

We offer a comprehensive benefits package, including medical, dental, and vision insurance; short- and long-term disability; life insurance; HSA/FSA options; paid time off; paid holidays; and pet care discounts. Additional details will be provided during the interview process.

Please note: Our hospital and grounds are a smoke-free, drug-free, and alcohol-free workplace .

Responsibilities (include, but are not limited to):

• Greet clients and their pets with warmth and professionalism
• Manage incoming calls, emails, and text messages while providing responsive support
• Schedule appointments, respond to billing inquiries, and process payments
• Maintain cleanliness and organization of the reception area
• Provide accurate information regarding hospital services, policies, and procedures
• Collect, update, and manage patient records with confidentiality and attention to detail
• Process wellness plans contracts and schedule recurring payments
• Preparation of boarding and surgery drop-off documents
• Review estimates and cosent forms with clients
• Scan and attach documents to patient records
• Processing online pharmacy requests
• Schedule surgery/dental procedures
• Room euthanasia appointments and review consent with clients

Qualifications:

• Previous experience in a customer service role (veterinary experience ideal)
• Strong interpersonal skills with the ability to make clients feel welcomed and at ease
• Excellent organizational skills and the ability to multitask in a fast-paced environment
• Ability to work effectively and communicate clearly within a team
• Proficiency with computers and standard office software
• Compassionate demeanor and a genuine love for animals

Requirements:

• Must be at least 18 years of age
• Reliable transportation
• Consistent attendance and punctuality
• Ability to meet physical demands, including sitting, standing, and/or walking for extended periods
• Satisfactory background and drug screenings