Production and Special Projects Supervisor (Desktop Deployment Supervisor)
United States Citizenship Required
Requires Top Secret Clearance; Secret Clearance may be upgraded to TS.
Onsite - Alexandria, VA
6 months Contract to Hire
Hourly Rate during contract: $62/hr. W2 Benefits available
Conversion Salary: $120,000 annually plus benefits
ALTA IT Services has a contract to hire opening for a Production and Special Projects Supervisor (Desktop Deployment Supervisor) to oversee the procurement, configuration, and shipment of client workstations and servers for over 300 embassies and consulates worldwide. The position requires extensive knowledge of IT system configurations, audiovisual systems, and network infrastructure. Possess a solid working knowledge of computers and computer networks; experience with network infrastructures, and possess a solid understanding of the TCP/IP protocol.
This is an on-site position based at a federal end-customer site in Alexandria, VA.
RESPONSIBILITIES :
- Manage all aspects of workstation/PCs and HDSVS production to include procurement, configuration, testing, documentation, and shipping.
- Manage all aspects of logistical support to overseas clients for assigned programs.
- Manage all aspects of procurement support for the NSM program.
- Manage various special projects, including all domestic sites and various overseas projects, as necessary.
- Review and design drawings for various projects at customer facilities.
- Ensure all tickets submitted into CMMS relating to PC production, logistics, procurement, and domestic installations are acted on promptly, effectively, and closed promptly with accuracy.
- Provide direct and timely support to the HST and/or DS Command Centers, and domestic customer facilities as may be needed.
- Serve as the Special Projects team lead and subject matter expert for the project coordinators, PC Configuration Specialists, and logistics personnel.
- Act as a conduit for communication between the Special Projects team and the senior leadership and/or technical staff/teams.
- Manage the daily activities of the Special Projects team – act on any project, logistics, and PC configuration issues, and ensure all documentation is complete.
- Under the direction of the senior leadership, initiate, plan, delegate, execute, monitor, and complete projects.
- Develop, implement, and maintain policies, procedures, and associated training plans for the logistics, PC configuration, and field support team.
- Provide expert analysis and advice to leadership regarding procurement, field support, and logistics planning.
- Provide technical support and quality control checks to ensure PC’s, servers, and network equipment meet the necessary standards.
- Work with other IT teams, such as security, systems administrators, and the network team, to ensure integrated network operations.
- Other related duties as assigned.
- Bachelor’s degree in Computer Science or a related discipline (preferred).
- PMP certification is preferred.
- Minimum of 10 - 15 years of experience in audiovisual systems and network infrastructure.
- Must have experience with managing a team of at least 6 technical staff members (required)
- Experience in procurement of and configuration/imaging of PC, laptops, and other equipment, and shipping in support of the client's programs.
- Experience in monitoring and controlling network and security devices.
- Proven experience in network and systems administration, technical support, and hardware configuration.
- Familiarity with Juniper, Cisco, Palo Alto, HP, Dell, and other security hardware.
- Must have experience supporting large-scale, distributed IT environments.
- Must have excellent troubleshooting and documentation skills.
- Strong communication abilities, including translating technical concepts for non-technical stakeholders
- Strong understanding of mixed-technology solutions.
- Ability to work effectively in a structured, fast-paced IT operations environment.
- Microsoft Active Directory
- SolarWinds
- VMWare vSphere
- Juniper Junos
- Panorama
- Software House C*Cure
- Hirsch Velocity
- SPARTA PSIM
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. #M-MM1
#LI-MM1
#DI-MM1 Ref: #851-Rockville-S1
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