Senior Program Director

Public Trust: Other

Requisition Type: Regular

Your Impact

Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being of U.S. citizens.

Job Description

The Program Manager (PM) Senior Director will deliver the full breadth of Enterprise IT services for a large Government Agency. The scope of responsibility includes infrastructure operations and engineering, network services, on-prem and cloud hosting, cyber security, help desk and desktop support. The successful candidate will oversee and manage all aspects of the Government Contract and will serve as the primary liaison between GDIT staff and Federal Leadership. The Program Director will also have responsibility for program execution, staff development, contract management, and financial management.

HOW A PROGRAM DIRECTOR WILL MAKE AN IMPACT

• Position GDIT as trusted advisor with Federal Government Clients. Lead teams to meet and exceed SLAs and KPIs while mitigating risks, controlling costs and managing to schedules.

• Work with the team to develop comprehensive project plans to be shared with clients as well as other staff members.

• Ensure efficient delivery of contract capabilities using industry standards and repeatable processes including an ITIL framework.

• Manage and oversee subcontractors, as well as full time employees.

• Participate in the negotiation of contract and contract changes. Coordinate the preparation of proposals, business plans, proposal work statements and specifications, operating budgets, and financial terms/conditions of contract.

• Act as primary customer contact for program activities, leading program review sessions with customer to discuss cost, schedule, and technical performance.

• Establish milestones and monitor adherence to master plans and schedules, identifies program problems and obtains solutions, such as allocation of resources or changing contractual specifications.

• Develop mechanisms for monitoring project progress and for intervention and problem solving with project managers, line managers, clients and other stakeholders.

WHAT YOU’LL NEED TO SUCCEED:

Required:

• 7+ years-experience managing government services contracts valued over 100 million a year, with team sized of over 250 persons, supporting federal enterprise IT Operations, to include networking, data center ops, cloud, cyber security, and end user services.

• Demonstrated experience with Earned Value Management on projects of a similar size, scope, and complexity to this TO.

• Demonstrated experience managing and leading geographically dispersed operations and engineering staff of varying skill levels, in a project environment similar in size and scope as this TO

• 5+ years-experience leveraging ITIL/ITSM frameworks to improve service availability, reduce costs, and improve customer satisfaction.

• 3+ years-experience managing and leading remote and geographically dispersed operations and engineering staff.

• Experience managing SLAs/KPIs on enterprise IT environments with 15,000+ users and thousands of servers.

• Active Project Management Professional certification is required.

• Experience leveraging data analytics and insights to drive program strategy.

Desired:

• Program Management Professional (PMI-PgMP) certification is strongly preferred.

• ITIL 4 Managing Professional, Strategic Leader or Master certifications.

• Recent experience (within the last 5 years) coordinating an organization’s shift toward implementing and executing modern IT delivery methodologies (e.g., DevSecOps, Agile, AIOps).

• Experience providing oversight of Projects and Engineering Teams.

• Experience in delivering and maturing ITSM using ServiceNow.

• Experience managing a program in a Cost-Plus Award Fee environment.

• Experience implementing service level agreements and performance

• metrics on a contract.

• Experience with the Federal procurement process and familiarity with the administration of cost-type contracts.

• Experience with the SDLC process, SAFe Agile principles/ methodologies and experience modernizing the processes procedures and application support environment toward CI/CD or DevSecOps approach.

Location:

• This is a hybrid work arrangement. The selected applicant can work from a home office but will be expected to be on site in Washington, DC for meetings and events 2-3 times per week.

Clearance:

• Must have an in scope Top Secret Clearance at time of application

Work Requirements

Years of Experience

7 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

PMP - any

Travel Required

10-25%