Front Desk Agent - 2nd Shift

About Us:

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Location Description:

The Hotel Roanoke & Conference Center is a magnificent and storied hotel nestled in the heart of Roanoke, Virginia. Built in 1882, the Tudor-style hotel is listed on the National Register of Historic Places and is a member of the International Association of Conference Centers. With its grand architecture and captivating history, the hotel stands as a testament to timeless elegance. Boasting a total of 329 luxuriously appointed guest rooms and suites, the Hotel Roanoke & Conference Center offers a range of accommodation options to suit the needs of every guest. In addition to its accommodations and dining options, the Hotel Roanoke & Conference Center features exceptional facilities for both business and leisure travelers. The hotel boasts over 63,000 square feet of flexible event space, making it an ideal venue for conferences, weddings, and other special occasions. State-of-the-art audiovisual equipment, professional event planning services, and attentive staff ensure that every event is a resounding success. Overall, with its rich history, elegant accommodations, exceptional dining options, and prime location, the Hotel Roanoke & Conference Center stands as a premier destination for travelers seeking a blend of luxury, comfort, and charm.

Overview:

We are looking for a highly motivated individuals to join our Guest Services team as a 2nd Shift Guest Services Agent. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. In offering a warm welcome to our Hotel & Conference Center, the Guest Services Agent provides a source of knowledge for the guest for everything about the hotel, its amenities, and the local area as they direct the guest to their room.

If you are a person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. Shift is 3:00pm to 11:00 pm and will include weekends and holidays.

Your Role:

• • Provide exceptional customer service by being engaging and taking sincere interest.

• • Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established .

• • Help to resolve problems and “WOW” guests through recovery when things aren’t quite right.

• • Promote and sell special hotel programs.

• • Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.

• • Be knowledgeable of all emergency procedures and policies.

• • Maintain house bank.

• • Communicate all pertinent information to manager on duty.

• • Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.

• • Assist other departments as needed.

• • Assist other departments as needed.

• • Other duties as assigned.

Qualifications:

• A high attention to detail
• 2 years of customer service experience required, preferably in the hospitality industry.
• Preference given for Hilton OnQ PMS System
• High school diploma or equivalent.
• A strong desire to make an impact on other people.
• An outgoing and engaging personality
• Computer skills
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Weekends and holidays avaibilty a must.

Compensation Range: The compensation for this position is $16.00/Hr. - $17.50/Hr. based on qualifications and experience.