Executive Assistant

Job Description

Job Description

Position Overview:

As the Executive Assistant to the CEO, you will play a crucial role in the daily operations of the company, managing the CEO's calendar, inbox, and owning key administrative tasks. You’ll be the right hand and strategic partner to the founder, ensuring that the company’s most valuable asset—time—is maximized. This role goes way beyond scheduling. You’ll act as a force-multiplier: anticipating needs, removing friction, and helping drive forward the priorities that matter most to the business. If you thrive in fast-paced environments, love building systems that bring order to chaos, and want a front-row seat to scaling a high-growth startup, this role is for you. You’ll collaborate daily with the CEO, learn directly what it takes to build a category-defining company, and make a measurable impact every single week.

Key Responsibilities:

• Inbox Management: Monitor and manage the CEO’s inbox, emails, responding to inquiries, and flagging urgent matters that require CEO’s attention.
• Calendar Management: Oversee and manage the CEO’s calendar, ensuring time is optimized, meetings are scheduled appropriately, and conflicts are resolved.
• Administrative Support: Provide high-level administrative support to the CEO, including preparing documents, research and data managements for Create, Advance, Close, creating playbooks, accounting and invoicing tasks, member onboarding and engagement, member issue resolution, and owning other administrative tasks.
• Project Coordination: Assist with the execution of special projects by coordinating with teams, ensuring deadlines are met, and tracking project progress.
• Meeting Preparation: Prepare agendas, Meeting Planning Worksheets, and follow up on action items for key meetings with the CEO.
• Research & Reporting: Assist the CEO in gathering information for strategic decisions and provide regular updates on project status, key initiatives, and relevant market trends.
• Confidentiality: Handle sensitive company/executive information with discretion and confidentiality.
• Cross-functional Collaboration: Work with various departments to facilitate smooth operations and ensure that the CEO is kept up to date with company-wide developments.
• Thinking Ahead: The best EAs don’t wait to be asked; they anticipate what their executive needs before it's even voiced. Whether it's preparing materials for a meeting, reminding of key tasks, or continuously recommending improvements to help the CEO and team grow the company, they are always one step ahead.

Qualifications:

• Experience: At least 3-5 years of experience as an executive assistant or in a similar administrative role supporting senior leadership, preferably in a fast-paced environment.
• Skills:
  • Exceptional organizational and time-management abilities.
  • Strong written and verbal communication skills.
  • Ability to manage multiple priorities and deadlines efficiently.
  • Proficient in Microsoft Office Suite, Google Workspace, and other productivity tools.
• Attributes:
  • High attention to detail and a proactive approach to problem-solving.
  • Strong interpersonal skills, with the ability to work effectively with various teams.
  • Flexible and adaptable to changing priorities and fast-paced environments.
  • Positive, can-do attitude and willingness to take on new challenges.
  • A passion for delivering outstanding service.
  • Highly organized, self-motivated, and able to work independently.
• Ability to sit and focus on computer screens and interpret customer feedback or data for long periods.
• Ability to communicate clearly and effectively in person, over the phone, and via video conferencing.

Preferred Qualifications:

● Experience in home services or the construction/renovation industry.

● Experience in marketing is a major plus: SEO, Google Business Profile

● Familiarity with SaaS or subscription-based business models.

● Knowledge of customer success tools (e.g., Thryv, Service Titan, Jobber, Housecall Pro).

● Experience with customer retention strategies and techniques.

What We Offer:

● Opportunity to make a significant impact in a fast-growing startup.

● A collaborative and innovative work culture in a flexible work environment.

● Opportunities for professional development and career growth.

● Competitive salary and performance-based bonuses.

● Generous paid time off (PTO) and holiday schedule.

Why Join Us:

This position is not just a job; it’s an invitation to make a significant impact. As an Executive Assistant to the CEO, you will play an essential role in helping to shape and design something unique, facilitating growth in a healthy and proactive way. This is your opportunity to contribute to the success of a trailblazing company in the home services industry and to work alongside passionate, like-minded individuals.

HomeHeroPro is Amazon meet the Ritz-Carlton of Home Services, We are an innovative and fast-growing startup committed to delivering exceptional customer experiences. Our mission is making home services trusted, effortless, and personal at scale. This position is more than a job, it’s an invitation to make a significant impact by helping facilitate growth in a healthy and proactive way, collaborating to shape and design something that’s never existed before in exactly this way.

Company Description

HomeHeroPro is Amazon meet the Ritz-Carlton of Home Services, We are an innovative and fast-growing startup committed to delivering exceptional customer experiences. Our mission is making home services trusted, effortless, and personal at scale. This position is more than a job, it’s an invitation to make a significant impact by helping facilitate growth in a healthy and proactive way, collaborating to shape and design something that’s never existed before in exactly this way.