Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in 2011 after spending four years learning the business as a team member, and today our office has grown into a close-knit team of six. I earned my Bachelors degree from Southern Virginia University and have several professional designations and licenses.

Giving back to the community has always been at the core of who we are. Through our Lift Up Your Community initiative, we focus on spotlighting the goodness of others, encouraging volunteer service, and assisting those in need. We proudly sponsor two annual $1,000 Lifting Up scholarships for local high school students and support organizations such as the Caroline Little League, Caroline Public Schools, the Caroline Sheriffs Office, and Caroline Social Services.

Inside the office, we live out our agency creed daily: choosing the harder right over the easier wrong, having meaningful conversations that uncover the protection customers truly need, fulfilling every commitment, and remembering to enjoy life along the way. Our culture reflects that mission through team-building activities, holiday events, continuous training, paid time off, and a retirement plan all designed to help our team grow personally and professionally.

If youre looking for a place where you can grow, feel connected, and make an impact, this could be the right fit for you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Matt Brandt - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.