ServiceNow Cloud Support Engineer

Secure our Nation, Ignite your Future

ManTech is seeking a motivated Tier III ServiceNow Cloud Support Engineer in Tysons, VA.

In this role, you will assist in launching and supporting deployed Private Cloud implementations. You will have an opportunity to influence the design and direction of all aspects of the IaaS of a Private Cloud.

Job Responsibilities

• Understand all aspects of the platform, its features, and how customers create and operate workloads that it supports. Internalize issues (scalability, quality, etc) and come up with a plan to address them.

• Troubleshooting system and application issues, including containerized microservices and VM workloads.

• Collaborate with PMs, TPMs, Support and an external vendor (HPE/Cisco/Netapps) to streamline support and ensuring that the team is focused on highest priority items

• Develop order portal, tooling for automation and SLA dashboards. Develop support scenarios and solutions. Help L2 and L3 troubleshooting.

• Contribute to scaling the product, both in terms of processes and in terms of support software stack

Required Experience, Skills, & Technologies

• Bachelor's degree in Computer Science, Technology, Engineering, Mathematics, or 4+ years of equivalent practical experience.

• 5+ years of experience with software development in one or more programming languages, and with data structures/algorithms.

• 3+ years of experience testing, maintaining, and/or launching software products.

• 1+ years of experience with software design and architecture.

Desired Experience, Skills & Technologies

• Experience with Service Portal, Request Catalog and Automations across the ServiceNow platform

• Experience in gathering requirements, analyzing existing workflows or processes and delivering appropriate solutions with the ServiceNow platform

• Experience with the NOW platform's API with third party technologies

• Experience with configurations of ServiceNow

• Experience with configuration Management tools

• Experience with CI/CD tools

• Experience with python scripting/programming

• Building/running monitoring pipelines and monitoring/debugging infrastructure issues

• Root-causing problems in networking, storage, operating systems, etc.

• Knowledge of Operating System internals, L2/L3/L4 networking and Storage appliance internals.

• Understanding of Cloud technologies and enterprise Compute environment with virtualization and cloud hosting experience.

• Experience with Enterprise or Datacenter Network architecture

• Experience with physical deployment and troubleshooting of networking infrastructure

• Experience working with ServiceNow strongly preferred

Security Clearance Required

• An active TS/SCI with Polygraph

Physical Requirements:

• Use hands to operate a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.

• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

• Must be able to remain in a stationary position 50% of the time

• Constantly positions self to maintain computers in the lab, including under the desks and in the server closet

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For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

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