Manager

Rai's Pour House in Sterling, VA is looking for one manager to join our team. Our ideal candidate is a self-starter, punctual, and reliable.

*** MUST HAVE RESTAURANT & ALCOHOL MANAGEMENT EXPERIENCE***

Job Description:

We are seeking an experienced and dynamic Front of House Restaurant Manager. As the Front of House Restaurant Manager, you will play a crucial role in ensuring exceptional guest experiences, maintaining operational excellence, and fostering a positive team environment.

Responsibilities:

Guest Experience:

• Oversee all aspects of the front-of-house operations to ensure an exceptional dining and entertainment experience for guests.
• Greet and interact with guests, addressing any concerns and ensuring their satisfaction.
• Monitor guest feedback and implement improvements to enhance overall customer satisfaction.

Team Leadership:

• Foster a positive and collaborative team environment through effective communication, coaching, and mentorship.
• Lead by example & work along side with team members
• Set performance standards and provide regular feedback to team members, encouraging growth and excellence.

Operations Management:

• Coordinate with team to ensure seamless communication and efficient service flow.
• Manage reservations and seating arrangements to optimize guest satisfaction.
• Budget and monitor inventory, labor and restaurant costs to improve overall profitability
• Monitor inventory levels for bar and front-of-house supplies, placing orders as necessary.

Financial Management:

• Assist in creating and managing budgets, controlling costs, and maximizing profitability.
• Monitor sales performance, analyze trends, and develop strategies to increase revenue.
• Oversee cash handling procedures, including POS system operations and reconciliation.

Menu and Beverage Knowledge:

• Maintain a deep understanding of the menu offerings, including food and beverages, to assist guests and guide staff.
• Collaborate with the kitchen and bar teams to develop and refine menu items based on customer preferences.

Customer Relations:

• Build and maintain strong relationships with regular patrons, enhancing loyalty and repeat business.
• Address guest complaints and concerns promptly and professionally, working towards swift resolution.

Event Coordination:

• Plan and execute special events, promotions, and themed nights to attract a diverse customer base.
• Collaborate with marketing and promotions teams to drive foot traffic and engagement.

Qualifications:

• Previous experience as a Restaurant Manager or similar role in a fast-paced dining environment, preferably in a sports bar or casual dining setting.
• Strong leadership skills with the ability to motivate and develop a team.
• Excellent communication and interpersonal skills.
• Proven track record in delivering exceptional customer service and guest satisfaction.
• Familiarity with restaurant POS systems and basic financial management principles.
• Knowledge of food and beverage trends, including craft beers, cocktails, and sports-related offerings.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Strong problem-solving skills and the ability to handle high-pressure situations.

If you're a passionate leader who thrives in a lively environment and is dedicated to providing memorable experiences for guests, we encourage you to apply for the position of Front of House Restaurant Manager. Join our team and contribute to making our neighborhood Sports Bar the go-to destination for sports enthusiasts and food lovers alike.

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