Customer Service Representative

Job Description

Job Description

Gilman Heating, Cooling & Plumbing is currently seeking a Customer Service Representative to join our growing team. Candidates must be able to coordinate an efficient schedule, excel in a fast paced environment and possess advanced customer service skills.

Job Responsibilities include:

• Dispatch technicians to services calls and monitor technician schedules using our dispatching software
• Maintain accurate and up to date information in the customer database
• Prioritize calls to optimize technician and operational needs
• Schedule service calls, preventative maintenances and quoted repairs
• Contact customer if there is a delay in their scheduled time
• Promptly report issues to the designated supervisor to ensure customer satisfaction is maintained
• Perform administrative duties to assist with the overall efficiency of the operation.
• Perform other duties as assigned

Requirements:

• Basic computer skills
• Minimum of 2 years prior experience preferred
• Function in a team environment
• Strong attention to details and follow-through
• High School Diploma or GED

Gilman has been in business since 1917, we are proud to be one of the oldest businesses in our region. We continue to grow every year and we look forward to anyone we hire growing with us.

Company Description

Gilman has been in business since 1917, we are proud to be one of the oldest businesses in our region. We continue to grow every year and we look forward to anyone we hire growing with us.