Senior Manager, New Business Ventures Operations

Job Description

Job Description

[solidcore] is seeking a Senior Manager, New Business Ventures (NBV) Operations to help build the operational backbone of our Innovation Lab as we grow from a single pilot location toward a broader network of studios. Reporting directly to the Head of New Business Ventures, this role is based in the Washington, DC/Maryland/Virginia area (hybrid) and will serve as the operational right hand to the NBV team — translating strategic direction into organized execution, scalable process, and reliable accountability across workstreams.

This is a generalist operator role, not a site-specific position. You will work across program management, studio operations, vendor coordination, and cross-functional alignment — building the systems and structures that allow the venture to grow with consistency and discipline. You are comfortable working with ambiguity, moving between strategic thinking and hands-on execution, and keeping multiple workstreams organized at once.

Our ideal candidate is a strong operator and project manager with a background in consumer-facing, service, or wellness environments. You hold yourself and others accountable to timelines, communicate clearly across levels, and bring structure to fast-moving situations.

Key Responsibilities

Program Management & Cross-Functional Coordination

• Support the Head of NBV in managing the master program plan for the Innovation Lab, tracking workstreams, milestones, and cross-functional dependencies
• Build and maintain project timelines for studio buildouts, pilot launches, and key operational milestones
• Run operating cadences — standups, check-ins, status reviews — to keep internal and external stakeholders aligned and on track
• Proactively identify and escalate risks, blockers, and resource needs before they become problems
• Prepare clear status updates, dashboards, and summaries that give leadership visibility into progress
• Coordinate across [solidcore] corporate functions — Operations, Legal, Finance, Marketing, Technology — to remove obstacles and keep workstreams moving
• Partner with Legal to maintain confidentiality standards around developing concepts and any proprietary operational details
• Manage vendor relationships, contracts, and third-party timelines including buildout, equipment, and technology partners

Studio Operations

• Support end-to-end studio operations for Innovation Lab location(s), including scheduling, capacity management, supply and equipment oversight, and facility standards
• Serve as a key point of contact for facilities, vendors, and building management
• Ensure a consistent, high-quality client experience at every touchpoint — from booking through post-class follow-up
• Build and refine SOPs, operational playbooks, and process documentation for the new concept
• Track studio-level operating performance and flag issues or opportunities to the Head of NBV

Financial Tracking & Reporting

• Monitor Innovation Lab P&L and operating budgets, maintaining discipline around revenue, labor, and key unit economics
• Track and report on financial and operational KPIs on a regular cadence
• Support site selection logistics and market planning as the concept expands

Scale Readiness

• Help document operational learnings, client insights, and performance data into clear inputs for leadership decision-making
• Contribute to SOPs, training materials, and operational frameworks that will support future studio openings

Required Skills & Experience

• 5–8 years of experience in operations, project management, or general management — ideally in fitness, wellness, hospitality, retail, or consumer lifestyle
• Proven ability to manage multi-workstream projects with competing timelines and multiple stakeholders
• Experience building and maintaining operational processes, SOPs, and accountability systems in fast-moving environments
• Comfortable with P&L basics and financial reporting — you can read a budget and track unit economics
• Strong project management fundamentals — you can build a tracker, run a meeting, and keep things moving without being asked
• Excellent written and verbal communication; this role requires clear updates for senior leadership and cross-functional partners
• Highly organized and self-directed — you build structure around yourself and those around you
• Comfortable operating with ambiguity and adapting quickly as priorities shift
• Genuine passion for fitness and wellness

Preferred Qualifications

• Background in boutique fitness or wellness studio operations (reformer Pilates, yoga, barre, cycling, or similar)
• Experience supporting or contributing to a new concept launch, pilot program, or market entry
• Familiarity with project management tools (Asana, Monday.com, Smartsheet, or similar)
• Familiarity with scheduling platforms, CRM tools, and basic financial reporting
• PMP or equivalent project management certification
• Personal fitness practice in disciplines relevant to the new modality

Compensation & Benefits

• Competitive salary commensurate with experience
• Bonus eligibility based on performance and venture milestones
• Monthly cell phone stipend
• 401(k) with employer match
• Health, dental & vision insurance
• Flexible PTO
• Free drop-in classes at [solidcore] and Innovation Lab locations
• And more