SolarWinds Engineer
Location: ONSITE Alexandria, Virginia Type: Contract To Hire
Compensation: 120k-140k ALTA IT Services is seeking a highly skilled SolarWinds Engineer to support the installation, configuration, and operational monitoring of SolarWinds across a large-scale enterprise environment. The ideal candidate will work closely with system administrators and network teams to ensure optimal performance, security, and reliability of network and server infrastructure. RESPONSIBILITIES:
Installation/Upgrade/Testing
- Support SolarWinds installations, upgrades, and testing of multiple tier, multiple server SolarWinds platform including:
- At least twice-yearly platform upgrades
- Apply critical security vulnerability patches as needed
- Provide SolarWinds expertise at all levels of installations, upgrades, and testing
- Support Installation and testing at all remote sites to include:
- Troubleshoot any installation or upgrade problems
- Configuration as needed
- Document and provide Lessons Learned if applicable
- Create custom dashboards for remote and domestic users and groups including:
- Groupings based on custom properties
- Dynamic custom property-based dashboards that can display based on AD group membership
- Adding components as needed including the following:
- Additional web front end servers
- Additional polling engines
- Address and resolve submitted support tickets for SolarWinds
- Provide the help desk with initial troubleshooting steps to determine type of ticket needed
- Handle day-to-day checks and monitoring
- Address and resolve submitted support tickets for SolarWinds.
- Provide help desk with initial troubleshooting steps to determine the appropriate ticket type.
- Perform routine checks and monitoring of systems and infrastructure.
- Detect, report, diagnose, and resolve network performance issues.
- Support monitoring of virtual devices including:
- ESXi and ESX Server (version 6.7 or later)
- VMware vSphere (version 6.7 or later)
- Monitor server and application health and performance.
- Conduct login credential monitoring for Windows and VMware servers.
- Review system and application logs regularly.
- Monitor SQL Server databases.
- Perform database tuning and optimization.
- Provide cross-training of basic SolarWinds administrative tasks to junior team members as needed
- Provide weekly and monthly report metrics and dashboards
- Highlight any emergency concerns as soon as they are identified, provide Risk information and mitigation if identified.
- Areas of support include the following locations:
- VA-1
- ESOC-W
- WHA - Western Hemisphere Affairs
- EUR - European and Eurasian Affairs
- AF - African Affairs
- NEA - European and Eurasian Affairs
- EAP - East Asian and Pacific Affairs
- SCA - South and Central Asian Affairs
- 7+ years’ experience working in a large complex environment (> 4K infrastructure components and applications)
- Bachelor's Degree from an accredited college or university in Computer Science or related field required, equivalent years of experience will be considered in lieu of degree
- Must have an understanding in the administration, support, configuration, and operation of the following:
- Routers, switches
- Wireless (Cisco WLC)
- Firewalls (VPN, remote access)
- Cisco Call manager (CUCM)
- Cisco Netflow configuration
- Storage (Brocade, Netapp, Commvault ,DXI)
- Server (Windows, Nix)
- Applications (AD, DHCP, DNS, SaaS, PaaS)
- Databases (SQL, DB2, Oracle)
- Web (IIS, WebSphere)
- Email (Exchange, OWA)
- VMware, Hyper-V
- Pingdom Web monitoring (CSS, HTML, synthetic transactions)
- Track and monitor all SolarWinds installations using web console including the following panels, Windows, Virtualization, Network, Agents, SNMP, ICMP, and polling
- Competent understanding of mixed-technology solutions
- Act as part of a structured operations team in support of resolving technical issues
- Availability to troubleshoot and resolve issues during off-work hours and/or extended hours when outages or projects required
- Mentoring Skills: Proven ability to provide technical leadership and mentoring
- Organizational Skills (ability to organize large amounts of data in a logical manner)
- Excellent Troubleshooting Skills.
- Strong communication skills are required
- Excellent documentation skills are required
- Ability to convey technical concepts to non-technical executives and managers
- Work is performed in a fast-paced Information Technology environment
#LI-AP1
#DI-AP1 Ref: #850-Rockville (ALTA IT)
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