HVAC Service Expert

Miller's Services
Gloucester, VA

Job Description

The HVAC Service Expert will serve our customers at the highest level. This position will diagnose and repair heating and colling systems that lead customer to informed and confident decisions for their home.

Daily/Weekly Responsibilities

  • Complete all general HVAC in-home, service calls.
  • Establish customer rapport to sell the right products and services.
  • Ask proper lifestyle questions to troubleshoot heating and cooling system malfunctions.
  • Educate and assist customers in choosing the best finance options and maintenance plans.
  • Explain replacement opportunities for aging, inefficient or underperforming systems.
  • Understand your service criteria and hold yourself accountable for exceeding revenue goals.
  • Show yourself as professional and knowledgeable to win new referrals and repeat business.
  • Work alongside customer service and dispatch to ensure overall success of the business.
  • Maintain a clean, organized job site and well inventoried truck.
  • Participate actively in all training exercises, morning meetings, and events.
  • Train and mentor apprentices to ensure quick, accurate repairs and installations.
  • Be accurate and timely with invoices, time cards, curbside feedback and option sheets.
____________________________________________________________________________

Required Competencies

  • 3 plus years of knowledge of residential HVAC codes and ability to make on-the-job decisions regarding troubleshooting, diagnostics and ultimate service of the systems.
  • Developed proven track record in heating and cooling systems including ability to draw simple diagrams, read blue prints and other diagrams.
  • Clean, safe driving record.
  • Highly organized with exceptional follow-through abilities.
  • Strong verbal and written communications.
  • High integrity with advanced social skills and ability to make solid connections.
  • Competitive individual contributor who also loves to win as a team.

Posted 2025-10-06

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