Badging Receptionist

Job Description

GardaWorld Security Services is Now Hiring a Concierge Security Officer!

Ready to suit up as a Security Guard in a Concierge post?

The Receptionist serves as the first point of contact for employees, visitors, clients, and vendors at Palo Alto Networks campuses. This role ensures a seamless and professional front desk experience, manages visitor access and lobby protocols, supports workplace operations, and upholds a welcoming and secure environment. Receptionists are responsible for providing high-quality customer service, coordinating guest logistics, and partnering with Places, Security, Executive Assistants, and business stakeholders to support daily operations and scheduled events. This role maintains confidentiality and exemplifies the culture and values of the site they will be working at.

What’s in it for you:

• Set schedule: Mon -Fri 8am to 5pm
• Competitive hourly wage of $25.00 / HR (DailyPay is available for GardaWorld employees!)
• Must know visitor management systems ( Google Suite, Slack, ServiceNow, and SpaceIQ)
• A comprehensive benefits package including medical, dental, and vision insurance plans, a 401(k) retirement savings plan with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options
• Career growth opportunities at GardaWorld
• Uniform provided at no cost

Responsibilities of a Concierge Security Guard

• A. Lobby & Guest Experience

• Welcome and engage visitors, employees, and guests with professionalism and hospitality.

• Maintain a polished, organized, and safe lobby environment.

• Provide directions, location guidance, and host notifications.

• Assist VIPs and executive guests with elevated service expectations.

• B. Visitor & Access Management

• Manage visitor sign-in/out processes and verify identity and authorization.

• Issue temporary and contractor badges in alignment with access control protocols.

• Enforce access policies consistently and respectfully.

• Coordinate closely with the GSOC and Security teams to escalate access concerns or policy exceptions.

• C. Communications & Coordination

• Respond to in-person inquiries, emails, and Slack messages promptly and professionally.

• Work closely with Workplace and Security to support daily operations and service updates.

• Support front desk messaging and communication channels as needed.

• D. Meetings, Events & Workplace Support

• Support guest check-in and event attendee registration.

• Assist with conference room coordination, hospitality setup, and guest guidance.

• Anticipate and respond to multiple concurrent meetings or visitors in a fast-paced environment.

• Support event logistics as directed by the Reception Manager or National Account Manager.

• E. Administrative Support

• Track lobby supplies and request replenishment as needed.

• Assist with assigned administrative tasks and special projects.

• F. Workplace Safety & Preparedness

• Ensure compliance with life-safety and access standards by completing scheduled equipment audits (fire extinguishers, duress buttons, elevators, AEDs, and related systems) and escalating any malfunction or missing certification.

• Conduct routine inspections of fire extinguishers, duress buttons, elevators, and other lobby safety devices; escalate any deficiencies promptly.

Qualifications for Concierge Security Guard

• Be authorized to work in the U.S.
• Be able to provide documentation of High School Diploma or GED
• Have an active DCJS
• Be able to ace (and pass) an extensive screening process
• 2+ years experience for customer facing positions in hospitality, administration, or corporate front desk environment.
• Strong interpersonal and verbal communication skills with the ability to engage individuals at all organizational levels.
• Ability to multitask, prioritize, and manage time effectively in dynamic environments.
• Proficiency with Google Workspace (Gmail, Sheets, Docs, Calendar).
• Demonstrated reliability, punctuality, and ownership of responsibilities.
• Strong attention to detail and organization.
• Ability to learn and follow documented procedures consistently.
• You are at least 21 years of age or older as required by applicable law or contractual requirements
• You have CPR/First Aid Certification
• Must be able to successfully complete on the job training

In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work . Apply today – this could be more than a job! 26% of our corporate employees started as frontline workers.

If you’re ambitious with an entrepreneurial spirit – someone who wants to be a GardaWorld Ambassador – a promising career awaits you!

GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe.

Not the job for you? Make sure to check out all our jobs! We also have tactical, surveillance, and even casual roles available.

It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment .

Qualifications

Education