ServiceNow Technical Lead
ServiceNow Technical Lead
Salary: Open + Bonus
Location: McLean, VA/Plano, TX/Chicago, IL
Onsite: 5 days/week
*We are unable to provide sponsorship for this role*
Qualifications
- 8-10 years of relevant experience
- Bachelor's degree
- 7-8 years of IT and Web Development/Front End experience, including experience utilizing programming languages such as JavaScript, ServiceNow Scripting, XML, Shell Scripting, and REST API.
- Strong Administration and operational knowledge of ITSM, Portal, Catalog and Knowledge management. UX designing knowledge for catalog development
- Knowledge of ITIL Framework including Change, Release, Incident, Knowledge Management & CMDB processes, understanding of architectural and infrastructure environments and technical writing and documentation.
- Excellent analytical skills and problem-solving skills using Service Now platform architecture for Service Request Catalog and Knowledge Management modules.
- Understanding of UX/UI best practices
- ServiceNow Certified Systems Administrator (CSA), or other ServiceNow certifications are preferred.
Responsibilities
- Work with business analysts, developers, program teams and stakeholders to understand requirements and translate them into technical solutions.
- Managing multiple projects and work in a fast-paced environment.
- Design, develop, and implement ServiceNow catalogs, knowledge articles and design workflows, including UI/UX, reports, and dashboards.
- Assist with Build and maintaining integrations between ServiceNow and other systems using APIs and web services as related to the catalog and knowledge areas.
- Customize the ServiceNow platform to meet approved business requirements and optimize user experience.
- Conduct testing, troubleshoot issues, and provide support to users of ServiceNow applications.
Recommended Jobs
Network and Computer Systems Administrator (NetApp), Top-Secret Clearance
Job Title: Network and Computer Systems Administrator (NetApp), Top-Secret Clearance Job Type : Full-Time, On-site, (Pending Contract Award) Location: NNSY, Portsmouth, VA Clearance Requir…
Help Desk Technician (Tier 1 Agent)
The Tier 1 Agent serves as the first point of contact for all IT-related inquiries and incidents through the OneStop Help Desk. The agent provides initial troubleshooting, incident resolution for ro…
Product Analyst
Benefits: ~401(k) ~ Company parties ~ Competitive salary ~ Health insurance ~ Paid time off ~ Training & development ~ Tuition assistance ~ Vision insurance ~401(k) matching …
Industrial Blow Molding Technician
Welcome to Your Future at KIK! Imagine yourself as our Industrial Blow Molding Technician on the 2nd shift, where your expertise ensures our production lines operate flawlessly. Join us at KIK Con…
Assistant Lacrosse Coach
Virginia Military Institute Athletics, an NCAA Division I member and member of the North East Conference is seeking an Assistant Lacrosse Coach. The successful candidate will: ~Assist in organiz…
Senior Budget Strategy Specialist (Active TS/SCI)
Advanced Decision Vectors, LLC (ADV), established in 2009, provides superior program management, program support, strategic planning, and systems engineering to the Federal and Commercial sectors. Loc…
Service Technician
Steelhead Management is a full-service property management company formed in 2016 to manage multifamily and mixed-use assets owned by the Holladay Corporation and Spy Rock Real Estate Group, both of w…
Lead Systems Administrator (Unix/Linux)- Top Secret Required
DirectViz Solutions (DVS) is a dynamic and rapidly growing government contractor committed to delivering innovative IT solutions that address the mission-critical needs of our government clients. Thr…
Secure Infrastructure Engineer
Description gTANGIBLE Corporation (gTC), www.gtangible.com, is a C corporation and a registered Government contractor that provides services and solutions in: ~National Security Programs ~Profe…