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Service Technician

SteelHead Management
Norfolk, VA
Steelhead Management is a full-service property management company formed in 2016 to manage multifamily and mixed-use assets owned by the Holladay Corporation and Spy Rock Real Estate Group, both of which are active developers. Steelhead’s team is comprised of best-in-class personnel, both at the corporate and site level, with a team-first and people-first culture. Steelhead does not manage third-party assets and focuses on NOI and cash flow optimization within a portfolio of owned assets. Steelhead is responsible for managing day-to-day operations for a portfolio of residential, commercial, and mixed-use assets. The property management division manages over 3,000 residential units and 200,000 SF commercial space in the Richmond, Tidewater, and DC markets. Our goal is to ensure our owners and investors receive the maximum return on investment through increased distributions and asset value.

Job Description:

We are seeking a highly motivated and enthusiastic individual to serve as a Service Technician for a rapidly growing and dynamic property management organization. The Service Technician is responsible for general maintenance, including repairs, troubleshooting, apartment turnover, and preventative maintenance at Element at Ghent in Norfolk , VA. This is an outstanding career opportunity for an experienced professional to be part of an exciting team. This position will report to the Service Manager.

Responsibilities:
  • Work with the Service Manager to ensure maintenance functions are performed promptly and adequately.
  • Ensure effective and timely follow-up with residents, vendors, and the property management team on all maintenance services provided.
  • Respond to all on-call emergencies promptly.
  • Complete and follow up on all open unresolved tickets.
  • Use general maintenance equipment, including, but not limited to, hand tools, ladders, landscaping equipment, and required safety equipment; all equipment must be used safely.
  • Inspect grounds, buildings, and other community features daily to identify required maintenance tasks, minimize liability concerns, and ensure excellent curb appeal at all times.
  • Participate in company training classes and meetings
  • Follow policies relating to, but not limited to, fair housing, OSHA, pool, and safety standards set by the company.
  • Other tasks or duties as assigned.
Qualifications:
  • Minimum of 2 years of experience in apartment maintenance, including basic electrical & plumbing diagnostics/repair.
  • Be a team player in an atmosphere of mutual respect.
  • Must have painting and drywall repair experience.
  • Have a positive attitude & effective communication skills.
  • Enjoy helping people.
  • Have basic tools for the trade.
  • Provide a valid driver’s license and have reliable transportation.
  • Have the flexibility to respond to ‘off-hour’ emergencies and resident concerns occasionally.
  • HVAC certification preferred (CFC Universal).
SteelHead Management is an equal opportunity employer.

Posted 2025-07-24

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