Desktop Support Technician II

Req ID: 367869

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Desktop Support Technician II to join our team in Arlington, Virginia (US-VA), United States (US).

Job Summary:

The HQ Deskside Technician provides Deskside Services at Headquarters within Mission and Site Support Services under the Service Delivery Line of Business, delivering on-site support for immediate walk-up assistance during business hours to maintain IT asset functionality and minimize business disruptions. Proficient in hardware and software troubleshooting including Audio/Visual equipment, along with strong customer service and interpersonal skills, this role resolves user issues promptly and enhances the overall customer experience. Familiarity with ITSM tools like ServiceNow facilitates efficient ticket management, while the ability to provide timely walk-up support and knowledge of end-user device management ensure reliable operations. By assessing IT environments and supporting mission requirements, the HQ Deskside Technician contributes to proactive monitoring and comprehensive site support, promoting productivity across the organization.

Job Duties:

- Proficiency in hardware and software troubleshooting

- Strong customer service and interpersonal skills

- Familiarity with ITSM tools (e.g., ServiceNow)

- Ability to provide timely walk-up support

- Technical skills in AV Support

- Knowledge of end-user device management

Basic Qualifications:

- High School Diploma or General Education Development (GED) Certification

- Minimum 4 years of experience supporting role/responsiblities above .

- Ability to obtain a Public Trust clearance

Preferred Qualifications:

- Bachelor's Degree

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form,

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