Onsite Community Manager

About Us:

Join Keymont Community Management (KCM), where professional growth meets a positive and supportive work environment. As a leading community management firm, KCM is dedicated to providing quality service through an experienced and knowledgeable team. Our unique policies, up-to-date financial and management reports, and emphasis on training and leadership skills set us apart in the industry.

• Core Values and Mission Statement: At KCM, our mission is to deliver exceptional service to our clients by maintaining a skilled and professional management team. Our core values revolve around fostering a positive and collaborative work culture, encouraging innovation, and providing ongoing learning and skill development opportunities.
• Work Culture: KCM embraces a collaborative and innovative work culture through an open-door policy, a mentoring program, and a flexible, friendly family environment. We believe in listening to our team members and promoting a positive, supportive workplace for everyone.
• Why KCM?Consider a career at KCM if you seek a professional, learning-centric environment. We value candidates who are eager to learn, communicate effectively, and prioritize customer service. GHCM invests in ongoing education, training, and mentoring, paying for all education costs to support career growth and advancement opportunities.
• Employee Feedback and Communication: KCM maintains an open line of communication through regular training, meetings, and an open-door policy. We encourage employee feedback and believe in transparent and frequent communication.
• Diversity, Equity, and Inclusion: KCM is committed to diversity, equity, and inclusion in the workplace. We foster a diverse and inclusive environment and value the contributions of every team member.
• Perks and Benefits: KCM stands out with unique perks and benefits, such as the full coverage of manager education, including CAI. We prioritize work-life balance through flexible work arrangements, including work-from-home options and flexible hours.
• Community Involvement: While we currently support charities, KCM is actively working to develop a more robust community involvement program to give back to our communities.
• Success Stories: Many KCM employees have successfully advanced in their careers, with examples of receptionists reaching senior-level positions. Our commitment to professional development and training has empowered numerous success stories within our team.

If you are a professional seeking a dynamic career with opportunities for growth, learning, and a supportive work environment, KCM welcomes you. Join us and be a part of our journey to excellence in community management.

About the Role:
The Community Manager is responsible for overseeing the daily operations of a residential community association. This role serves as the primary liaison between the Board of Directors, residents, staff, and service providers. The manager ensures that the community is well-maintained, financially sound, and compliant with governing documents, while delivering superior customer service to residents.

Responsibilities:

Administrative & Governance

• Serve as the primary contact for residents, board members, committees, and vendors.
  
• Support the Board of Directors by preparing meeting agendas, packets, notices, and minutes.
  
• Attend and facilitate Board, Annual, and Special Meetings as required.
  
• Ensure compliance with governing documents, policies, and applicable laws/regulations.
  
• Draft and review RFPs, secure proposals, and make recommendations to the Board.
  

Financial Management

• Assist in preparing and presenting annual budgets and reserve studies.
  
• Review and approve expenditures in line with budgetary guidelines and thresholds.
  
• Process invoices, reconcile accounts, and maintain accurate financial records.
  
• Provide monthly financial and management reports to the Board.
  

Operations & Maintenance

• Conduct regular property inspections to ensure compliance with community standards.
  
• Issue violation notices and follow up on compliance matters.
  
• Oversee vendors, contractors, and service providers to ensure quality performance.
  
• Coordinate preventive maintenance programs and capital projects.
  
• Ensure safety and security protocols are upheld within the community.
  

Resident & Staff Relations

• Respond to resident inquiries and requests in a timely, professional manner.
  
• Promote a positive and inclusive community atmosphere.
  
• Hire, train, supervise, and evaluate onsite staff as applicable.
  
• Coordinate community communications, events, and newsletters.
  

Qualifications:

• 2+ years of experience in community association or property management (onsite experience preferred).
  
• CMCA, AMS, or PCAM certification (preferred but not always required).
  
• Strong knowledge of community governance, property maintenance, and vendor management.
  
• Proficiency in Microsoft Office Suite and community management software.
  
• Excellent written and verbal communication skills.
  
• Strong leadership, organizational, and time management abilities.
  
• Ability to handle conflict resolution with professionalism.
  

Working Conditions:

• Ability to walk property grounds and climb stairs as needed for inspections.
  
• Office environment combined with outdoor property inspections.
  
• Must be available to handle after-hours emergency calls when necessary.
  

Core Competencies:

• Customer service focus and professionalism.
  
• Financial and project management skills.
  
• Leadership and team management.
  
• Problem-solving and decision-making abilities.
  
• Attention to detail and compliance orientation.