Front Waiter/Servers, Server Assistant, FOH Captain

Job Description

Job Description

** The Anticipated Start Date for these roles is between March 15th and April 1st **

The Company and The Resort

Tanzerra Resorts is a leading international luxury resort company, renowned for providing unparalleled guest experiences in unique and iconic destinations. Each Tanzerra Resort is as unique as its location, offering an exceptional blend of luxury, comfort, signature experiences, world-class culinary arts, and private events that cater to discerning travelers and event planners from around the globe. We are committed to delivering outstanding, personalized service and creating memorable stays for our guests and focus on caring for our team members just as much as we care for our guests.

The Tides Inn is a beloved waterfront, luxury resort nestled on Carter’s Creek in Irvington, Virginia. The property has been a cherished destination for generations and has recently undergone a number of renovations and enhancements that are helping elevate the brand and overall experience. The Tides features 70 luxurious accommodations, tennis and pickleball courts, wellness treatments, a working farm, Markers Space (for artistic activities), its own marina and two distinct restaurants, Salt & Meadow Restaurant and Fish Hawk Oyster Bar.

As it has evolved, the Tides Inn is becoming more widely recognized for its elite programming, culinary experiences, commitment to environmental stewardship, and world-class hospitality.

Job Summary

The Front Waiter plays a vital role in the flow of service, working directly behind the Captain to deliver thoughtful, polished, and attentive hospitality throughout the dining experience. This position ensures that each table is cared for with seamless timing, warm engagement, and a deep understanding of the menu and the Chesapeake stories behind it.

This is an excellent role for an individual passionate about elevated service and eager to grow within a luxury dining environment.

Essential Functions and Responsibilities

• Regular and Reliable Attendance is an essential function of this role.

Guest Service & Table Support

• Support the Captain in providing refined, attentive service, ensuring guests feel welcomed, known, and genuinely cared for.
• Guide guests through menu offerings with confidence, highlighting local ingredients, seasonal preparations, and the stories behind our culinary program.
• Deliver food and beverages with grace, accuracy, and proper service etiquette.
• Maintain an intuitive awareness of guest needs—refilling beverages, clearing plates, resetting cutlery, and anticipating moments of service.
• Assist with wine and beverage service as trained, including proper glassware and presentation standards.

Dining Room Readiness & Presentation

• Ensure the dining room is impeccably prepared for service—table settings, linens, glassware, and ambiance in line with Forbes and Relais & Châteaux expectations.
• Maintain cleanliness and organization throughout the shift, contributing to an atmosphere of ease and warmth.
• Support side work, setup, and breakdown to ensure smooth transitions between meal periods.

Team Collaboration

• Communicate clearly and kindly with Captains, Servers, Runners, Hosts, and the Culinary Team to create a harmonious, efficient service environment.
• Participate in daily pre-shift meetings, absorbing information about menu changes, sourcing stories, specials, and service priorities.
• Assist teammates whenever possible, reflecting the Tides Inn’s values of community, connection, and shared responsibility.

Culinary & Beverage Knowledge

• Maintain strong knowledge of the menu, including local sourcing partnerships, preparations, and allergens.
• Learn and support beverage service standards, including wine-by-the-glass offerings, cocktails, and nonalcoholic pairings.
• Convey a sense of craftsmanship and pride in the ingredients of the Chesapeake Bay.

Refined Hospitality & Storytelling

• Share the Tides Inn's values through warm, genuine engagement—helping guests feel at home while experiencing elevated service.
• Serve as an ambassador of our Chesapeake identity, sustainability initiatives, and relationships with local purveyors.
• Reflect the grace, calmness, and thoughtful presence associated with Michelin-level service.

• Exemplifies the Tides Inn Mission and Values.
• Other duties as assigned.

Core Competencies

Individual Contributor Role : Customer Focus, Dealing with Ambiguity, Functional & Technical Skills, Action Oriented, Self Development.

Qualifications

Provide a list of the qualifications that are necessary for someone to fill this position:

• 1–3 years of experience in upscale or fine-dining service; luxury resort experience preferred.
• A gracious and polished communication style.
• Strong understanding of elevated service steps, table etiquette, and dining-room flow.
• Curiosity and enthusiasm for regional cuisine, wine, and storytelling.
• Ability to work in a fast-paced environment with poise and professionalism.
• Availability for weekends, evenings, and holidays.
• Ability to lift and carry trays or equipment as needed up to 50 pounds.
• Ability to stand and walk for upwards of 8 hours.

• High School Diploma or Equivalent