Jr. Azure Technician
- Serve as a primary point of contact for troubleshooting and resolving hardware, software, and network issues across user systems and infrastructure.
- Build, rebuild, and configure laptops, desktops, and virtual machines to meet organizational and security requirements.
- Support physical network setup activities such as pulling and terminating cables, connecting wireless access points, and ensuring reliable connectivity across sites.
- Manage and maintain Office 365/Azure GCC High tenants, including user administration, system configuration, and compliance with government security standards.
- Handle patch management, system updates, and endpoint hardening within the GCC High environment to ensure compliance and security posture.
- Provide remote and onsite technical support to end users, resolving incidents efficiently while maintaining system availability.
- Support and troubleshoot VPN, firewall, and remote access solutions to ensure secure connectivity for authorized users.
- Monitor system performance and proactively identify and address potential issues before they impact operations.
- Maintain, update, and troubleshoot Windows 10/11 systems on both virtual and physical platforms.
- Collaborate with team members and stakeholders to resolve complex technical issues and implement process improvements.
- Minimum of three (3) years of computer support experience.
- Hands on experience with Government Community Cloud High (GCC High).
- High School Diploma or GED.
- CompTIA A+ certification is preferred.
- Hands-on experience with Microsoft Office applications, Office 365 and Azure tenant management.
- Skilled in computer system and network support, including standalone systems and peripheral devices.
- Specialized expertise in Windows 10/11 configuration on both virtual and physical (laptop/desktop) environments.
- Strong background in software troubleshooting and issue resolution.
- Solid understanding of computer networking and IT support practices.
- Familiarity with desktop support tools and technologies, including VPN, firewalls, TCP/IP, SCCM, GPO, and Mac OS.
- Proven technical support skills with a focus on end-user satisfaction.
- Previous help desk or technical support experience preferred.
- Excellent ability to communicate complex technical concepts to non-technical users.
- Strong problem-solving, troubleshooting, and analytical skills.
- Ability to perform well under pressure while managing and prioritizing multiple tasks effectively.
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