Billing Assistant

Job Description

Job Description

Hours : Full-time (37.5 hours per week), M-F 8:30 am – 5:00 pm

Location : Lynchburg VA, 24501

Compensation depending on experience

Position Summary

The Billing Assistant is the primary point of contact for all clients contacting Horizon’s billing department. This position is responsible for assisting clients with general billing questions and routing calls as needed. The primary administrative tasks for this position include reporting collection balances to the Department of Taxation, submitting documentation and checks to the Department of the Treasury for the State of Virginia for all unclaimed property, retrieving and distributing mail, processing all checks received from insurance companies and clients, and reconciling client payments.

This position will report to the Billing Manager in the Reimbursement Department.

Required Education and Experience

• High school diploma or GED.
• Two (2) years of experience in a medical billing office or similar work environment or an equivalent combination of education and experience that provides the required knowledge, skills, and abilities.

Related Knowledge, Skills, and Abilities

• Proficient in Microsoft Office Suite, with intermediate or above level of ability to use MS Excel. Ability to use a computer to input data, access information, and/or create materials and documents using a variety of software applications.
• Knowledge and ability to use an electronic health record.
• Ability to navigate different websites to obtain information and to input information on behalf of Horizon.
• Knowledge of administrative and office procedures and systems, and equipment to complete work assignments.
• Knowledge of medical office practices and work environments, including general knowledge of medical terminology and abbreviations.
• Knowledge of HIPAA and ability to maintain the confidentiality of sensitive and confidential information obtained through the course of completing assignments (e.g., personnel-related issues, projects).
• Ability to record data accurately and complete documentation in accordance with established expectations and by specified deadlines. Attention to detail is required.
• General knowledge of medical insurance, government healthcare programs, health insurance claim forms, medical documentation, and data entry.
• Ability to learn the varying complexities of medical billing, including different types of insurance plans and government-assisted programs (Medicare, Medicaid), and local benefits.
• Knowledge of billing procedures/policy compliance for social service departments, courts, hospitals, employers, insurance carriers, and referring agencies.
• Demonstrated knowledge and consistent use of proper spelling, grammar, punctuation, and sentence structure to ensure that written materials prepared and reviewed are complete, concise, and error-free.
• Basic math skills.
• General knowledge of accounting principles and protocols.
• Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written. Actively listens to what others are saying to achieve understanding.
• Ability to respond effectively to changes in the work environment in a positive and professional manner.
• Ability to exercise sound judgment when making decisions in accordance with program or work unit tools and objectives.
• Ability to manage time to ensure that multiple competing deadlines are met.
• Ability to promote positive, collaborative, and professional working relations among coworkers and representatives in the community.
• Ability to use tact and diplomacy when dealing with the needs, problems, and/or concerns of clients, other department staff, outside agency personnel, and/or the public.
• Ability to demonstrate a concern for the needs and expectations of our internal and external customers and make them high priority.
• Ability to show genuine sensitivity to the needs, feelings, and capabilities of other people.
• Willing and available to work modified schedules (weekends, holidays, etc.) as required.
• Ability to work in and contribute to a collaborative team environment.
• Ability to work independently with minimal supervision.
• Ability to drive and must possess a valid Virginia driver’s license. May be required to travel to different Horizon work sites during the day based on operational needs or provide administrative support at other locations. Regular attendance at Horizon meetings or training may require travel to a variety of Horizon sites.

Horizon Environment

Horizon Behavioral Health Community Services Board (CSB) is in the beautiful heart of Central Virginia. Whether your passions be hiking the Appalachian Trails, kayaking the James River Blueways, or a Sunday drive along the world-famous Blue Ridge Parkway, Lynchburg Virginia offers small-town southern charm with an active culture of music festivals, outdoor activities, world-class performing arts and a revitalized downtown that placed it at the top of the list by Reviews.org as the 2019 best place for millennials to move. Horizon is also the proud recipient of Living in Lynchburg’s 2021 Giving Back Award, Best of Lynchburg for Counseling Services for multiple consecutive years and named Best Place to Work by Lynchburg Business Magazine in 2023, and again in 2024!

The Best Benefits for Those Who Care for the Community

We’re proud to offer some of the best benefits options in Central Virginia. Participation in the Virginia Retirement System (VRS) is exclusively for public service workers in Virginia, while several options exist for life, health, dental, and vision insurance. Emphasis on work-life balance means a generous annual leave policy ensuring time for wellness with separate time allocated for sick leave and additionally for paid holidays. Stay active with Horizon’s annual wellness programs and various opportunities to interact with the community through the year. Horizon’s clinical sites are NHSC/HRSA approved for clinical student loan repayment and qualify for both the Public Service Loan Forgiveness (PSLF) and the Behavioral Health State Loan Repayment (BHLRP) programs. If you are interested in continuing your education, working at Horizon qualifies you to receive discounts at some local universities.

To Apply – Please visit our online career center at

Horizon Behavioral Health is an Equal Opportunity Employer.