Client Success Strategist (USA) Virginia

Job Description

Job Description

About Uplifter:

Uplifter is dedicated to increasing participation in sports. We create software to help athletes, coaches, and club administrators participate in the sports they love. We are a fast-growing company from Canada. Having already established a dominant position in our Canadian market, we are creating a new product line specifically for our core sports in the United States. Our new US headquarters is located in downtown Rosslyn, across the river from Washington D.C. and with immediate Metro access and on-premises parking options.

About the Role:

As a Client Success Strategist, you are an independent operator responsible for managing client relationships, resolving complex issues, and acting as a key bridge between clients and internal teams. You demonstrate strong judgment, take ownership, and contribute to improving both the client experience and internal processes in collaboration with the Product Team

This entry-level role will gather product requirements, write documentation, interview customers, and organize the team to ensure we are moving in one direction. You will work directly with our VP of Operations and will learn the basics of working in a high-performing software development team. While no work experience is required, our ideal candidate would have excellent organization and writing skills, would be an effective communicator, and would be willing to try new things. You will own entire processes from start to finish. We are bringing the startup environment from the Bay Area to the DMV, and this is a rare opportunity in the area.

Who should apply:

This job is an in-person position. Do not apply to this role unless you are willing to commit to coming to the office whenever you are working. We expect to move quickly and make mistakes, and you should be willing to take that same perspective, staying focused on results instead of process. We do not want egos; we want to take our work seriously but not ourselves. We believe work should be fun, engaging, and a key part of our lives. Do not apply if you are just looking for a paycheck or an easy 9-5. This role is for those who want to build something impactful and are willing to invest their time and energy into it. If you have thought about joining McKinsey or Booz but are not excited about the mission or culture, you might be a perfect fit for us.

Our requirements:

• 0-2 years of Client Success strategy
• Excellent writing and verbal skills
• Strong critical reasoning
• Detailed organization
• Strong attention to detail
• An excellent GPA or proven success in an entry-level capacity

Your responsibilities:

• Client Support & Relationship Ownership

  • Own and resolve client inquiries across all support channels (tickets, chat, phone, email) with accountability.
  • Act as a primary point of contact for a portfolio of clients, ensuring a consistent, high-quality experience.
  • Troubleshoot complex issues, identify root causes, and drive resolution across teams.
  • Build strong client relationships through a deep understanding of their needs and workflows.
  • Support onboarding, training, and ongoing adoption to set clients up for long-term success.

  Client Insight & Feedback Loops

  • Actively listen to client feedback and identify trends, pain points, and opportunities.
  • Translate insights into clear, actionable feedback for Product and internal teams.
  • Close the loop with clients by communicating updates and improvements.
  • Advocate for client needs while balancing business priorities and scalability.

  Operational Excellence & Team Contribution

  • Help create and improve processes, workflows, and client experience gaps.
  • Maintain accurate records of client interactions and solutions.
  • Collaborate cross-functionally to resolve issues and support client success.
  • Contribute to documentation, knowledge sharing, and team enablement.
  • Develop strong product knowledge to troubleshoot effectively and support clients.

  Key Expectations

  • Operates independently with minimal oversight
  • Strong client empathy and listening skills
  • Translates client needs into action in collaboration with the Product team
  • Drives issues through to resolution
  • Improves systems, not just works within them

Why Uplifter:

• 10 days Vacation
• 401k matching program
• Competitive salaries
• Health and dental insurance
• Fast-paced culture and start up experience
• A great mission
• Your work will make a difference