ServiceNow Talent Sourcer

ABOUT US:
At Intact Technology, we’re driven by a shared commitment to customer success, employee fulfillment, and meaningful impact. We believe the combination of human ingenuity and intelligent tools enables smarter solutions, faster outcomes, and exceptional value for our clients and partners.

Our culture celebrates individuality, autonomy, and empowerment—giving team members the freedom to think creatively, act boldly, and use intelligent tools to amplify their impact. We invest in our people through a flexible work environment, comprehensive benefits, and continuous learning and career growth. Whether collaborating in person or through digital platforms, we’re building a culture where people and cutting-edge technology work together to push the boundaries of what’s possible.

THE ROLE:
The ServiceNow Talent Sourcer will be responsible for building and maintaining a strong pipeline of ServiceNow professionals to support Intact’s consulting engagements. In addition to sourcing, this individual will conduct initial candidate screenings to assess technical qualifications, consulting fit, and (when applicable) security clearance status.

The ideal candidate has prior experience sourcing ServiceNow talent and understands the difference between product-based engineers and consultants who thrive in structured, client-facing environments.

TO BE SUCCESSFUL HERE YOU WILL:
Talent Sourcing

• Proactively source ServiceNow professionals across modules including ITSM, ITOM, HRSD, CSM, SecOps, and custom applications
• Build pipelines for:
  • ServiceNow Developers
  • Solution / Platform Architects
  • Business Solution Consultants
  • Project Managers
• Develop targeted sourcing strategies using LinkedIn Recruiter, clearance job boards, ServiceNow community networks, referrals, and advanced Boolean search techniques
• Map ServiceNow talent in the DMV and other strategic markets

Candidate Screening & Qualification

• Conduct initial phone screenings to evaluate:
  • ServiceNow certifications and implementation lifecycle experience
  • Consulting and client-facing background
  • Experience in enterprise or federal environments
  • Security clearance status or eligibility (Public Trust, Secret, TS, etc.), when applicable
  • Communication and stakeholder engagement skills
• Document screening notes and provide structured candidate summaries
• Assess alignment with project requirements and consulting delivery expectations

REQUIRED QUALIFICATIONS:

• 3+ years of sourcing or recruiting experience focused on ServiceNow talent
• Experience conducting technical and behavioral phone screenings
• Strong understanding of the ServiceNow ecosystem and certification paths
• Experience supporting consulting, professional services, or systems integrator environments
• Experience sourcing cleared candidates or working within federal hiring environments
• Strong organizational skills and ability to manage multiple open roles
• Excellent written and verbal communication skills

NICE TO HAVE QUALIFICATIONS:

• Experience sourcing cleared candidates and/or supporting federal contract hiring environments
• Experience supporting a ServiceNow Partner organization
• Experience sourcing in the DMV market

OUR TALENT VISION:

• We take ownership in our customers’ success, delivering excellence with purpose and precision, every time.
• We’re passionate about harnessing innovation, data, and the power of AI to create meaningful outcomes that drive transformation for our clients and communities.
• Our people are innovators, thinkers, and problem-solvers, blending human creativity with cutting-edge technology to design smarter, faster, more sustainable solutions.
• Our culture values individuality and empowerment. We trust our teams to take initiative, think critically, and use emerging tools like AI to elevate how we work, learn, and deliver value.
• We actively support a healthy blend between work and life and believe that sustainable performance comes from collaboration, curiosity, and continuous improvement.

OUR BENEFITS:

• Ongoing personal and professional development opportunities.
• Flexible paid time off, plus 12 paid holidays.
• Premium healthcare plans — Medical, Dental, Vision — including HSA and FSA options.
• Qualified 401(k) program.

PHYSICAL DEMANDS
This position is primarily sedentary and requires the ability to maintain focus on computer screens for extended periods. Frequent interaction with team members is necessary to clearly articulate ideas and information. The role involves extensive reading, transcribing, and repetitive hand and wrist motions related to typing and/or using a mouse. Reasonable accommodation may be provided to enable qualified individuals with disabilities to perform essential job functions.

WORK ENVIRONMENT
The work is primarily performed in a remote setting with occasional travel for on-site client meetings or company training sessions. A dedicated workspace with reliable internet access, the ability to collaborate using digital communication tools (e.g. Teams chat and video calling), and the capacity to manage tasks independently is required.

EQUAL OPPORTUNITY EMPLOYER
Intact is an Equal Opportunity Employer, including protected veterans and individuals with disabilities. We are committed to providing equal employment opportunities without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other protected status under applicable law.

DISCLAIMER
This job posting is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all duties, responsibilities, and qualifications required for this role. Nothing in this posting constitutes a contract of employment. Duties and responsibilities may change as business needs evolve.