Kit Warehouse Associate

Job Description

Job Description

Job Title:

Kit Warehouse Associate

FLSA Status:

Non-Exempt: Some overtime may be required.

Reports To:

Branch Manager

Position Summary:

The Kit Warehouse Associate is responsible for assembling, organizing, packaging, and preparing kits for shipment while maintaining inventory accuracy and warehouse organization. This role supports daily warehouse operations by ensuring kits are completed accurately, efficiently, and in accordance with quality standards.

This position has no formal supervisory responsibilities.

Essential Job Results and Responsibilities:

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Key Responsibilities

• Assemble product kits according to work orders, specifications, and customer requirements.
• Pick, pack, and label materials for kit production and shipment.
• Verify quantities and inspect components to ensure accuracy and quality.
• Maintain inventory levels and report shortages, damages, or discrepancies.
• Receive, stock, and organize incoming materials and supplies.
• Prepare completed kits for shipping and coordinate with shipping personnel as needed.
• Operate warehouse equipment such as pallet jacks, hand trucks, and scanners (forklift certification preferred, if applicable).
• Maintain a clean, organized, and safe work environment.
• Follow company safety procedures and warehouse best practices.
• Assist with cycle counts, inventory audits, and general warehouse duties.
• Meet productivity and quality goals while adhering to deadlines.

Johnstone Supply believes that each employee’s contribution should not be limited by the assigned responsibilities. Therefore, it is expected that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

Education and Experience:

• Required: High school diploma or equivalent.
• Ability to lift and move up to 50 pounds regularly.
• Strong attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Basic math and counting skills.
• Reliable attendance and punctuality.
• Preferred: previous warehouse, fulfillment, assembly, or inventory experience.
• Experience using warehouse management systems (WMS) or inventory software.
• Forklift certification or willingness to obtain certification.
• Familiarity with shipping and receiving processes.

Job-Specific Knowledge, Skills & Abilities

• Ability to provide consistent, professional customer service.
• Ability to multi-task and maintain focus while prioritizing the needs of several customers at once.
• Problem-solving skills: listening to, interpreting, and meeting the needs of others; diagnosing and rectifying problems that will often require attention to detail.
• Demonstrated understanding and application of effective sales strategies and techniques.
• Ability to maintain a positive, courteous, and friendly demeanor.
• General knowledge of HVAC/R products, concepts, and the industry as a whole.
• Skill in proactively communicating (both verbal and written) to establish mutual respect and understanding.
• Math skills, including the ability to: add, subtract, multiply, divide; and calculate margins, discounts, and percentages.
• Skill in using point-of-sale computer systems to locate information and process transactions.
• Skill in using web-based tools to research products and information.
• Ability to work productively in teams with a wide range of people.
• Ability to work independently with minimal direction.
• Ability to follow written instructions and documented procedures.

Expected Work Behaviors:

• Keeps the company’s best interest in mind when considering or addressing issues.
• Dedication to attending work and work-related functions prepared and on time.
• Maintains a professional personal appearance.
• Strives for continuous self-improvement and for improvement of the business with respect to sales and service quality.

Physical Demands & Work Environment:

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Physical : While performing the duties of this job, the employee is required to either stand and walk on a hard surface or drive a delivery vehicle and load or unload the truck for the majority of the workday. The employee is regularly required to reach with hands and arms, climb and balance; stoop, kneel, crouch, or crawl. The employee is frequently required to lift and carry and/or move up to 50 pounds and occasionally required to lift up to 70 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus. The ability to speak and hear sufficiently to provide customer service is required.

Store Environment: Medium-to-large store with shelves and bins, most work is performed with telephone, material handling equipment, computer, fax, printer, and in some cases an RF scanner.

Skills Summary:

Safe Driving Skills Sales Aptitude

Energetic Problem-Solving Skills

Computer Skills Interpersonal & Telephone Skills

Organization Time Management

Math Aptitude Oral Communications Skills

Reading Skills Technical Skills

Written Communication Skills Diplomacy

Mechanical Skills

The Kit Warehouse Associate will maintain the strictest confidentiality on all corporate matters including, but not limited to: marketing strategies, operational structures, pricing and all subjects that may have an adverse effect on the company in the marketplace if they were made known outside the company.