Manager, Product Owner- Client & Partnership Experience
- Directly manage a team of Product Owners responsible for all aspects of the customer journey / product lifecycle
- Demonstrate a product mindset, driving toward solving problems that create value, focus on outcomes and impact, and empathize with users, balancing the needs, priorities, and constraints of the business
- Manage the delivery of scope, partners with delivery teams to ensure clear user stories and resolves open questions quickly and efficiently
- Act as the voice of the user
- Lead the analysis of feasibility, cost implications, and weighs benefits and tradeoffs for plans and potential programs
- Sets ambitious and clear strategies, develops comprehensive product visions and translates them into roadmaps
- Ensure customer-driven design considering user pain points usability test results, while using market industry knowledge to deliver a well-positioned product
- Responsible for developing objectives and key results and then tracks key performance indictors (KPIs) to determine product health and drive data-driven decision-making
- Communicates and aligns key stakeholders and the teams around the vision
- Manages the relationship with both the business and IT, working hand-in-hand to drive toward key goals
- May also act as the Product Owner for a squad, as needed
- May have 24/7 on call requirements to support business critical Tier 2 applications
- Experience building self-service portals a plus
- Insurance or financial industry experience
- Prior experience in technology, product management, data, risk management or claims operations
- FLUID design system knowledge a plus
- Experience working directly with customers and agent/brokers
- Experience working with third party administrators
- Familiarity with SaaS
- AWS product and services knowledge
- Prior team management experience
- Strategic thinker who can operationalize strategy into deliverable plans and measurable outcomes
- Comfortable with ambiguity, decisive and pragmatic
- Collaborative leader who earns trust quickly and drives alignment across technical and business partners
- Bias for results: metrics-driven, detail oriented, and relentless about removing blockers
- Advanced knowledge of Agile development methodologies as typically acquired through a Bachelors` degree in relevant field (business, computer science, etc. and a minimum of 7 years` experience in business, engineering, technology and/or consulting
- Master`s degree preferred
- High level of proven business expertise needed to set clear priorities for product and understand business value impacts
- Technical proficiency required to participate in sprint planning and have an informed, independent voice
- Strong influencing skills in order to be seen as the decision maker when interfacing with business, and willingness to dissent with both teams and business
- Proven experience with Agile practices and expectations
- Comfortable with making decisions with some level of uncertainty
- Strong communication skills, both written and verbal
- California
- Los Angeles Incorporated
- Los Angeles Unincorporated
- Philadelphia
- San Francisco
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