Complex Assistant Director of Sales - DoubleTree Hotel Washington DC and Embassy Suites by Hilton, Crystal City Complex

The DoubleTree by Hilton Hotel Washington DC – Crystal City and Embassy Suites by Hilton Crystal City Complex is looking for an Assistant Director of Sales to join their team.

The DoubleTree Crystal City offers 627 guestrooms and 35,000 sq. ft. of meeting space, making it ideal for large groups, while the Embassy Suites Crystal City provides 269 guestrooms and 5,000 sq. ft. of meeting space, perfect for smaller meetings

Our ideal candidate will have a minimum of two years of experience as an Assistant Director of Sales or be a highly seasoned Senior Sales Manager with demonstrated leadership and a proven track record of sales success. The candidate must bring experience from a full‑service, large‑box hotel environment within a city center or urban market, along with strong knowledge across multiple market segments and the ability to navigate diverse market dynamics are essential.

Shift Pattern: Office Hours 8:30AM – 5:00 PM with required availability to flex to early mornings, late evenings, weekends and holidays to support the sales efforts of the hotel group sales department.

Pay Range: This is a salaried role and participates in Hilton’s sales incentive plan.

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay

• Medical Insurance Coverage – for you and your family

• Mental health resources including Employee Assistance Program

• Best-in-Class Paid Time Off (PTO)

• Go Hilton travel program: 100 nights of discounted travel

• Parental leave to support new parents

• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*

• 401K plan and company match to help save for your retirement

• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount

• Career growth and development

• Team Member Resource Groups

• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

An Assistant Director of Sales is an extension of the Director of Sales and is responsible for managing a high-value group segment while mentoring select members of the team. Hilton is seeking experienced sales professionals, who want to grow into leadership roles and lead teams of their own.

Hilton’s Commercial Services organization is comprised of team members driving our sales, revenue, marketing, catering and events management, call centers, and analytics functions. These functions are the core of Hilton’s “commercial engine” and are essential to Hilton’s ability to drive profitable growth.

The primary responsibilities of this position are to support the group sales team at your hotel/complex and support and participate in business strategies that are creative, dynamic and impactful towards achieving your hotels annual budget and crossover targets.

As an Assistant Director of Sales, you will individually own and manage a key vertical market for your hotel as well as contribute leadership support to the commercial strategies for the sales team. One of your goals is to support the performance improvement of the sales team by helping them connect strategy and business processes. Business processes should be executed to impact revenue streams, including Rooms, Catering and Events. Key deliverables for this role are to support the deployment, team composition, and support the team’s activities that are a "predictive and prescriptive" approach to drive performance.

This role requires strong sales, communication, and networking skills. The ability to demonstrate a deep understanding of customer needs and then apply a disciplined approach to qualify, negotiate and secure new revenue for the hotel.

Customer and Account Management - Apply strong sales skills to create customer value. Differentiate Hilton from the competition and bring clear value to customers and the organizations they represent.

Prospecting - Demonstrate a mastery of the prospecting process. Identify potential customers. Prepare and implement your call strategy.

Negotiations - Understand the customer and the business leader's expectations. Adapt to a changing market.

Strategy

Contribute to the hotel’s Annual Multi-Year Strategic Intentions and Commercial Strategy, in partnership with the hotel commercial leadership team and regional sales, revenue and marketing support.

Actively engage with Hilton Worldwide Sales, Convention Bureau, and Intermediaries to retain existing customers and secure new business for the Hotel.

• Develop and execute plans to engage in outside sales calls, industry tradeshows and customer events.

• Develop, execute, and communicate a monthly, quarterly, and annual business plan for a designated market.

• Maintain up to date pipeline of business opportunities that will meet the short- and long-term business objectives for the designated market.

• Represent hotel in all interactions dealing with their customers relative to sales, including creating business proposals and executing contracts.

• Conduct site inspections through expert story telling with prospective and existing customers based on their individual needs.

• Clear understanding of the competitive marketplace and the current state of the industry within the hotels geographic market.

Leadership:

Lead segments of daily and weekly business review and sales strategy meetings

In collaboration with DOSM/DOS, contribute to the commercial strategy plan pertaining to sales, socialize and amend plan on a consistent basis.

Contribute to the development of hotel’s sales site visit strategies and approach

Consistently conform to Hilton brand standards and corporate identity and utilize all communication tools

Lead enterprise and hotel level sales initiatives i.e., America’s Week of Engagement, Global Week of Engagement, Sales Accelerators, Team Member Appreciation Week, etc.

Support sales team members' activities while they are absent or are remotely based

Contribute feedback to performance reviews for all sales managers and sales support

Facilitate and lead in a culture that is aligned with Hilton’s DEI and ESG enterprise goals

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.

• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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