Dynamics 365 CE Consultant

Procentrix LLC
Herndon, VA

The Dynamics CE Consultant will play a pivotal role in leading requirements discovery, conducting functional design, configuring CE modules, and supporting testing, training, and deployment activities. This hands-on position uses deep expertise in Dynamics configuration, business process design, and module capabilities, with a focus on Customer Service, Field Service (on-premises supported features), and Marketing to envision, design, and build modern application for citizen services. Responsibilities include: 

  • Facilitate workshops with tribal government stakeholders to gather requirements for case management, scheduling, citizen outreach, and field operations.
  • Document user stories, acceptance criteria, business processes, and functional requirements.
  • Recommend solution approaches aligned with Dynamics CE v9.1 (on-premises) capabilities.
  • Translate business needs into configuration tasks and guide technical teams on necessary customizations.
  • Perform hands-on configuration across modules, including Customer Service, Field Service, and Marketing.
  • Build test scripts, support UAT, guide business testers, validate configurations, and ensure alignment with acceptance criteria.
  • Create functional documentation, configuration guides, and release notes.

The projected compensation range for this position is $120K - $160K annualized (USD). The final salary offered will generally fall within this range and is determined by various factors, including but not limited to the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as internal pay equity, location, contract-specific affordability and other organizational requirements.

Required Skills

 

  • 6+ years experience supporting IT systems development projects as a Dynamics 365 CE Consultant or Business Analyst.
  • Hands‑on configuration experience with Dynamics 365 Customer Engagement (CE), including Customer Service and at least one of Field Service or Marketing.
  • Strong understanding of entity model, business rules, workflows, SLAs, queues, forms, and views.
  • Experience leading requirements workshops and producing clear functional deliverables.
  • Experience implementing Dynamics 365 CE On‑Premises (v9.1 or prior CRM versions before online-only features).
  • Ability to communicate clearly with both technical teams and business stakeholders.
  • Experience with enterprise case management or service delivery solutions.

 

Desirable Skills

 

  • Experience working with federal, state, or tribal governments
  • Experience implementating systems for citizen services
  • Micrsoft Certifications
  • US Citizen
Posted 2026-01-09

Recommended Jobs

Business Administrator

INIT Innovations in Transportation, Inc.
Chesapeake, VA

Job Details Description Position Summary SQM is seeking a motivated and detail-oriented Business Administrator to support production, procurement, and supply chain operations within a manuf…

View Details
Posted 2026-02-21

Sales and Service Leader

Sephora
Richmond, VA

Sephora seeks a Sales and Service Leader in Richmond to drive store success through leadership and client engagement. This full-time role requires a minimum of 2 years in a leadership position within …

View Details
Posted 2026-02-12

Mechanical Engineer - Fuel Systems

David Joseph & Company
Richmond, VA

Our client is on the rise —and looking for a Mechanical Engineer who’s ready to fuel the future of federal infrastructure! If you’re passionate about piping systems, industrial design, and making a…

View Details
Posted 2025-11-06

Now Hiring: Electrician Journeyperson-0503

Labor One Staffing
Norfolk, VA

Labor One is hiring Journey-Level Marine Electricians for a project in San Diego, California. Shipyard experience is required. Please contact our team for more information! Cell : (619)484…

View Details
Posted 2026-02-20

Copy of Area Facility Maintenance Technician - Harrisonburg (Harrisonburg)

Pilot Flying J
Harrisonburg, VA

Company Description Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provin…

View Details
Posted 2026-02-28

Business Intelligence Analyst

Islamic Relief USA
Alexandria, VA

Job Title: Business Intelligence Analyst Status: Full-time Location: Alexandria, VA Division: Information Technology Islamic Relief USA is a highly respected international humanitarian…

View Details
Posted 2026-02-03

Supv Housekeeping

IHG Hotels & Resorts
Petersburg, VA

JOB OVERVIEW: Assist the Operations Manger in the supervision of the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel gu…

View Details
Posted 2026-02-18

RN - Hybrid Critical Care

Cooperidge Consulting Firm
Roanoke, VA

Cooperidge Consulting Firm is seeking a Registered Nurse (RN) – Hybrid Critical Care for a top healthcare client in Roanoke, VA . This role offers an exciting opportunity for nurses with str…

View Details
Posted 2026-01-14

Clinic Director - (RN, LPN, Paramedic, EMT-I, EMT-A)

IV Nutrition
Suffolk, VA

Lead the Future of IV Therapy Clinic Director – RN, LPN, Paramedic, or Advanced EMT Leadership Role | Monday–Friday Schedule | Wellness-Focused Clinic Are you a skilled IV professional with …

View Details
Posted 2026-02-06

Cybersecurity Specialist (Multi-Positions)

Helios Defense Solutions
Arlington, VA

Full-time Description HELIOS is seeking mission-driven professionals to support a Department of Defense (DoD) program focused on advancing IT operations, cybersecurity governance, and moder…

View Details
Posted 2026-02-25