Crisis Coordinator (PART-TIME)

Job Description

Job Description

Salary: $17.00 - $20.00 per hour (based on experience).

Job Title

Crisis Coordinator (Part-Time)

Department

Crisis Services

Reports To

Program Manager

Location and Travel

Petersburg, VA and surrounding service area; local travel as required

Employment Type and FLSA Status

Part-Time; FLSA Status: TBD

Role Summary

The Part-Time Crisis Coordinator provides coordination and intake support for behavioral health crisis services during assigned shifts. This role assists with referral coordination, completes intakes when needed, supports service transitions and discharge documentation, and ensures timely, compliant crisis response.

Key Outcomes

• Assigned intakes and coordination tasks completed accurately and on time.
• Documentation completed during shifts meets compliance standards.
• Effective communication with crisis staff and supervisors.
• Secure handling of confidential information.

Essential Duties and Responsibilities

• Assist with coordination of crisis referrals during scheduled shifts.
• Complete client intakes when needed, including required forms and signatures.
• Review intake documentation for accuracy and completeness.
• Update referral logs and service status records.
• Support transfer and discharge documentation.
• Communicate service updates and intake issues to on-duty staff.
• Assist with referral follow-up and documentation.
• Monitor timelines and flag concerns.
• Maintain confidentiality and minimum necessary standards.
• Follow all crisis service workflows and safety procedures.

Required Qualifications

• High school diploma or equivalent.
• Experience in behavioral health, intake coordination, or healthcare administration preferred.
• Strong attention to detail and ability to work independently.

Preferred Qualifications

• Experience in crisis services or DBHDS-licensed programs.

Skills and Competencies

• Intake support; documentation accuracy; coordination skills.
• Reliability; professionalism; adaptability.

Tools and Systems

TBD

Working Conditions and Physical Requirements

• Part-time, shift-based role.
• Office-based with computer and phone use.

Performance Metrics

• Intake accuracy rate.
• Timeliness of coordination tasks.
• Documentation error rate.

Compensation Range

$17.00 - $20.00 per hour (based on experience).

EEO and Accommodation Statement

Reliant Solutions Inc is an Equal Opportunity Employer and provides reasonable accommodations for qualified individuals with disabilities.

Disclaimer

This job description is not a contract. Duties may change. Other duties as assigned.

Work Hours - Vary, Evenings, Nights, Weekends