Customer Service Representative

Job Description

Job Description

Customer Service Representative

Join the Bradley Mechanical Team!

Bradley Mechanical is seeking a friendly, detail-oriented Customer Service Representative (CSR) who thrives in a fast-paced, customer-focused environment. We put people first, creating a workplace where performance and productivity are balanced with collaboration, support, and growth. If you enjoy helping customers, solving problems, and being a key part of a service team, we'd love to have you join us!

Why Work With Us?

• Exceptional company culture - Work in a supportive, team-oriented environment.
• Competitive pay - $18.00 to $22.00 per hour (based on experience).
• Comprehensive benefits package:
  • Retirement savings - Simple IRA with company contributions.
  • Paid time off - Up to 4 weeks plus 8 paid holidays .
  • Health coverage - Medical, dental, and vision insurance.
  • Company-paid life insurance .
  • Disability coverage - Short- and long-term plans.
  • Career growth - Training, certification reimbursement, and advancement opportunities.
  • Team events - Company outings and team-building activities.

Schedule:

• Monday - Friday, 7:30 AM - 4:30 PM

Primary Responsibilities:

• Answer inbound calls and assist customers with scheduling service appointments.
• Provide a positive, professional first impression for all customers.
• Gather accurate customer and job information to ensure smooth service delivery.
• Communicate service expectations, timelines, and next steps clearly to customers.
• Schedule all service calls for electrical, plumbing, and HVAC customers.
• Update and maintain customer records in the system.
• Assist with administrative tasks to support the service and operations teams.

What We're Looking For:

• 2+ years of experience in customer service, call center, or administrative support roles.
• Experience in a service-based or trades environment is a plus.
• ServiceTitan experience is a plus!
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Strong phone etiquette and customer communication skills.
• Ability to multitask, stay organized, and remain calm under pressure.
• Detail-oriented with strong follow-through.

If you're a customer-focused professional who enjoys being the friendly voice customers rely on and wants to grow with a company that truly values its people, Bradley Mechanical is the place for you . Apply today!