IT Services Manager/HelpDesk Manager

Main purpose of the Role:

Manage and Support information technology, computer network systems in the regional offices

Controlling and evaluating IT and electronic data operations

Manage and Provide Helpdesk services on IT

Implement, deploy and Support IT Facilities and Office relocations

Managing IT Technicians & Helpdesk Staff

IT technical Support for Daily Operations

Vendor Negotiations for IT procurement

Major areas of responsibility :

Manage the IT infrastructure and communication network of the regional offices

Coordination with HQ PCTEAM, Network, INFRA and Security team for upkeeping of IT Infrastructure

Support and Coordination of all the IT facilities and User end points

Manage and lead office relocations in IT perspective

Manage and control the IT assets and Lead as an IT facility Manager

Project Management on effective IT projects that involves IT infra and communications

Managing Service Tickets and ensuring SLA is complied with

Managing IT Technician & Help-Desk Staff and a Hands-on IT technician

Main Tasks:

• Managing, Support, Coordinate and Control IT Infra-Structure, end points & I.T. Systems & Peripherals
• Support IT facilities and manage all end Points, coordinate all services and provide on-time support to users.
• Lead IT Facility manager to oversee and execute IT office relocations, migration projects and IT vendor sourcing , negotiations and contracting
• Manage technical support, desk technical services, help desk services via service Tickets and act as a hands-on technician by providing fully-fledged technical services to users around the region with effective SLA compliance
• Project Management on IT projects that involve IT infra and communications and act as a hands-on technician

REQUIREMENTS

• BS in Computer Science, MIS or similar field

• 5-7 years’ Experience for managing Infra-Structure & I.T. Systems

• Hands-On technician experience to support IT services

• Proficient in EXCEL on data analysis and Microsoft Visio

• Knowledge of Network, communication, IT facility (Video conferencing) and Other IT facilities

• Leadership, Planning and Organizing Skills

• Service-Minded and effective helped desk service management skills

• Identify problematic areas and implement strategic solutions on time

• Team Management and Mentorship Skills

• Fluent speaking in English & Good command of Communications