Specialist, Program Management

Job Description

Job Description

Why join our team?

With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job – it's a calling, and we believe in doing what you love and loving what you do.

A Certified Great Place to Work®

Don’t just take our word for it—our people have spoken. According to the Great Place to Work® 2025–2026 survey:

• 96% feel good about how we support the community
• 94% are proud to tell others they work at the USO
• 92% say their work has special meaning—it’s not “just a job”
• 91% felt welcomed from day one
• Over 88% agree all employees are treated fairly, regardless of race or gender

The Program Management Specialist is responsible for supporting the planning delivery and evaluation/measurement of multiple USO programs that serve the needs of America’s service members and their families.

Principal Duties and Responsibilities (*Essential Duties)

• As directed by leadership, research and respond to inquiries by external existing and prospective stakeholders interested in planning, coordination, implementation and management of assigned programs. Identify trends, perform needs assessments, and make recommendations to modify and/or enhance program delivery based on results.*
• Field telephone calls and reply to emails related to assigned programs. Provide information about assigned programs/projects to Field Operations staff, military leadership and program partners as applicable.*
• Prepare, track and organize program-related correspondence and reports including inquiries, templates, thank you notes and rejection letters.*
• Support program/event management process for assigned programs and projects, including but not limited to receiving program requests, tracking program participant information, coordinating and developing financial reports, inventory tracking, event logistics, coordinating fulfillment of orders for program materials, products and services, and collection of program evaluations and metrics, and development and coordination of grant and partner compliance reports.*
• Compile program and service costs.

• Other duties as assigned.

Job Specifications

• Bachelor’s Degree in business or related field.
• 1-3 years work experience in a program support role. Relevant experience in a not-for-profit, military, multicultural and/or global organization preferred.
• Willingness to perform work in a non-traditional work environment (i.e. warehouse).
• Strong interpersonal, customer service and problem-solving skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism. Ability to manage and influence external vendor relationships.
• Proficiency using computers and electronics equipment. General knowledge of various software, applications, and programs including but not limited to event registration and customer relationship management software, as well as Microsoft Office Suite. Proficiency with Cvent and/or Salesforce preferred.
• Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.
• Must show initiative, self-motivation, and attention to detail with the ability to manage multiple projects with competing priorities. Ability to quickly and easily adapt to changing organizational needs.
• Ability to achieve desired results while working collaboratively in a team environment.
• Ability to perform basic math and follow proper cash/donation handling and reporting procedures.
• Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver’s license.
• Must be a strong advocate of the USO’s mission.

Details

• This position is located in Arlington, VA. Preference will be given to local candidates within commuting distance to the location.
• Resume and cover letter are required for full consideration.
• Background check – education, criminal and driving required.
• The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.

If that’s not enough to convince you, here are some direct quotes from employees:

• The organization truly cares about the people who work here.
• There is great consideration given and extended in the following areas: organizational core values for all, work-life balance, impact we can actually see (and even experience as a staff member- the feeling of making an impact is priceless), autonomy with respect to current position within the organization.
• Everyone is friendly and easy to talk to. We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community. I couldn't think of a better organization to work for.
• The mission alone provides a positive and meaningful purpose, where people should want to work and be a part of. Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference. This also makes the organization a place where people would want to work.
• The mission and opportunities to make a Difference are amazing. There is no doubt that the USO is one of the most forward-facing, frontline serving nonprofits that I know of.

Apply today. Join the mission. Join Team USO.