Altria Windows 11 Lab IT Deskside Support

RESPONSIBILITIES

? Build and maintain a working relationship with Lab Owners, IT Teams and Management.
? Update the physical inventory of lab equipment, PC’s, software and any other information
pertinent to the environment
? Collaborates with client’s project management team to assure a seamless migration
? Migrate computers and software per the PKI Windows 10 documentation
? Document procedures, policies, troubleshooting and best practices
? Coordinates and works with outside vendors, with migrations.
? Maintain daily project related communications with the Windows 10 team
? Participate in daily project scrum meetings
? Listens actively and communicates promptly and effectively with users and the Windows 10
management team. Provides timely follow-up.
? Escalates migration issues to the project manager.
? Professionalism, excellent listening skills, superior analytical skills, great verbal and written
communication skills
? Ability to manage one’s time with minimal supervision to achieve objectives

REQUIREMENTS
? Bachelor’s degree in computer science or a minimum of 3-5 years of relevant professional
deskside experience
? Demonstrated Leadership abilities and be achievement oriented.
? Excellent analytical and problem-solving skills, combined with the ability to provide quick
resolution to problems.
? Strong verbal and written communication skills.
? Must be customer service orientated and believe in teamwork, collaboration, adaptability and
Initiative.
? Problem solving skills to resolve issues.

Basic Qualifications:
• Bachelor’s Degree with 3 plus years’ experience in deskside support or lab IT environment OR
• Associate’s degree with 3 plus years’ experience in deskside support or lab IT environment OR
• High School Diploma or equivalent with 5 plus years’ experience in deskside support or lab IT
environment

Critical Skills:

• Excellent customer service skills complemented by an ability to listen to and interpret client
requests.
• Ability to troubleshoot Lab IT desktop technology issues.
• Strong verbal and written communication skills.
• Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.
• A proven self-motivational work ethic with the ability to work independently, manage time and
schedule workload to meet deadlines and customer needs.
• Excellent analytical and problem-solving skills.
• Detail oriented and able to follow written documentation for task execution.
• Ability to multitask and support various groups of users.

Preferred Qualifications:

• Experience in a Deskside support
• Experience with Lab IT support of scientific instrumentation
• Experience in Life Science environment

Working Environment:

• Must be able to work in a laboratory, controlled environments requiring personal protective
equipment (e.g., lab coat, safety glasses, etc.) in laboratory.
• Job pace may be fast and job completion demands may be high.
• Must be able to remain in a stationary position more than 25% of the time.
• The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings
onsite. Frequently operate on instruments, objects, tools, or controls, which will require regular
bending, squatting, stretching, and reaching in order to perform in a service function.
• Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds).
• Specific vision abilities required by this position include without limitation, the ability to observe
details at close range distance vision, color vision, peripheral vision, depth perception, and ability to
adjust focus in order to perform the essential service functions of this position.
• Occasionally operates a computer and other office machinery, such as a calculator, copy machine,
and computer printer.
• Employee may be required to handle hazardous waste according to local, state, and federal
regulations. Duties may include identifying, handling, generating, accumulating, storing, and
labeling hazardous waste.
• Potential risk to lab-based hazards including but not limited to, extreme temperature, biological
materials, and hazardous chemicals.
• May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to
wear a respirator as protection against hazards present in the laboratory environment.