Medical Front Office Receptionist - Bilingual
Job Description
Job Description
Benefits:
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Training & development
- Vision insurance
We deliver a full range of pediatric health services under one roof, reflecting our commitment to safety, quality, and convenience for families. Open evenings, weekends, and holidays , were here whenever our patients need us most. Every day, we strive to do right by the people we serve guided by our mission:
The relentless pursuit of perfecting health services and care.
Join us in making a difference, one child at a time. Job Summary
The Medical Front Office Receptionist is the first point of contact for patients and families, providing a warm, welcoming, and professional experience. This role is responsible for patient check-in/check-out, appointment scheduling, insurance verification, and maintaining smooth front desk operations. The ideal candidate is organized, customer-service focused, and able to thrive in a fast-paced clinical environment while ensuring accuracy and exceptional service. Key Responsibilities:
Patient Reception & Customer Service
- Greet patients and families warmly upon arrival and assist them throughout the check-in process.
- Answer incoming calls, respond to patient inquiries, and direct calls to appropriate staff.
- Provide friendly and efficient customer service, ensuring a positive clinic experience.
- Maintain confidentiality and adhere to HIPAA standards at all times.
- Verify patient demographics, insurance information, and required documentation at each visit.
- Collect copays, outstanding balances, and process payments accurately.
- Schedule follow-up appointments, referrals, or specialist visits as needed.
- Ensure proper documentation and completion of visit forms, authorizations, and paperwork.
- Schedule appointments, manage provider calendars, and confirm appointments with patients.
- Update and maintain patient records in the Electronic Health Record (EHR) system.
- Assist with daily operational tasks such as filing, scanning, faxing, and updating patient forms.
- Monitor waiting room flow and communicate with clinical staff regarding patient readiness.
- Support clinic staff by coordinating communication between patients and back-office teams.
- Verify insurance coverage and eligibility prior to visits.
- Explain copays, deductibles, and billing policies to patients when necessary.
- Ensure accurate entry of insurance details and notify appropriate staff of discrepancies.
- Assist with processing referrals and obtaining prior authorizations, if applicable.
- High school diploma or equivalent required.
- Bilingual in English and Spanish
- Prior medical office or healthcare receptionist experience preferred.
- Knowledge of insurance verification and basic medical terminology a plus.
- Strong computer skills; familiarity with EHR systems (NextGen experience preferred, if applicable).
- Excellent communication, customer service, and multitasking abilities.
- Ability to remain calm, professional, and organized in a fast-paced environment.
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