Medical Front Office Receptionist - Bilingual
Job Description
Job Description
Benefits:
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Training & development
- Vision insurance
We deliver a full range of pediatric health services under one roof, reflecting our commitment to safety, quality, and convenience for families. Open evenings, weekends, and holidays , were here whenever our patients need us most. Every day, we strive to do right by the people we serve guided by our mission:
The relentless pursuit of perfecting health services and care.
Join us in making a difference, one child at a time. Job Summary
The Medical Front Office Receptionist is the first point of contact for patients and families, providing a warm, welcoming, and professional experience. This role is responsible for patient check-in/check-out, appointment scheduling, insurance verification, and maintaining smooth front desk operations. The ideal candidate is organized, customer-service focused, and able to thrive in a fast-paced clinical environment while ensuring accuracy and exceptional service. Key Responsibilities:
Patient Reception & Customer Service
- Greet patients and families warmly upon arrival and assist them throughout the check-in process.
- Answer incoming calls, respond to patient inquiries, and direct calls to appropriate staff.
- Provide friendly and efficient customer service, ensuring a positive clinic experience.
- Maintain confidentiality and adhere to HIPAA standards at all times.
- Verify patient demographics, insurance information, and required documentation at each visit.
- Collect copays, outstanding balances, and process payments accurately.
- Schedule follow-up appointments, referrals, or specialist visits as needed.
- Ensure proper documentation and completion of visit forms, authorizations, and paperwork.
- Schedule appointments, manage provider calendars, and confirm appointments with patients.
- Update and maintain patient records in the Electronic Health Record (EHR) system.
- Assist with daily operational tasks such as filing, scanning, faxing, and updating patient forms.
- Monitor waiting room flow and communicate with clinical staff regarding patient readiness.
- Support clinic staff by coordinating communication between patients and back-office teams.
- Verify insurance coverage and eligibility prior to visits.
- Explain copays, deductibles, and billing policies to patients when necessary.
- Ensure accurate entry of insurance details and notify appropriate staff of discrepancies.
- Assist with processing referrals and obtaining prior authorizations, if applicable.
- High school diploma or equivalent required.
- Bilingual in English and Spanish
- Prior medical office or healthcare receptionist experience preferred.
- Knowledge of insurance verification and basic medical terminology a plus.
- Strong computer skills; familiarity with EHR systems (NextGen experience preferred, if applicable).
- Excellent communication, customer service, and multitasking abilities.
- Ability to remain calm, professional, and organized in a fast-paced environment.
Recommended Jobs
Test Systems Engineer - Senior - TO11 Pos.250
Job Description Job Description TO11 Pos 250 PD 10b: Test Systems Engineer (Senior-Level) Overall Assignment Description: Senior-level Test Systems Engineers assist in leading A…
RPA Developer - Arlington, VA
Job Description Job Description DirectViz Solutions (DVS) is a dynamic and rapidly growing government contractor committed to delivering innovative IT solutions that address the mission-critical …
Manager (Citgo) Store # 2255
Job Description Job Description Job Summary: This is a 24/7 business industry, Managers are in full responsibility of the store. Count and deposit money on Saturdays and Sundays as required. O…
Dedicated Dry Van Company Driver W2 Job in Falls Church, VA by American Trucking Group
Dedicated Dry Van Company Driver W2 - Falls Church, VA Are you a CDL-A driver in search of a dedicated role with excellent weekly home time? At American Trucking Group, we offer dependable route…
REVENUE CYCLE FINANCIAL COUNSELOR
: REVENUE CYCLE FINANCIAL COUNSELOR Location: Lynchburg, VA, United States Facility location: Cancer Center Date Posted: Mar 1, 2024 Job ID: 13823 Department: LAC Patient Access Shift: Days Sch…
Outpatient Child and Adolescent Psychiatrist
Outpatient Child and Adolescent Psychiatrist Leesburg, VA, United States Job Identification: 684087 Posting Date: 06/19/2026, 04:00 AM Job Schedule: Full time Locations: Inova Loudoun Hospital …
Systems Security Engineer (TS/SCI w/ Poly) Bid role starting in 8-10 weeks
The Sponsor's office is working to accelerate mission delivery and connect mission partners with the power commercially-driven cloud computing. The Sponsor brings multi-cloud solutions to mission env…