Service Manager - Aftermarket

Company Description

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management. Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Veolia's Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world's most complex challenges related to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

Job Description

Key Responsibilities:

• Understanding project needs for ongoing parts sales and equipment rehabilitation work
• Develop, maintain, and actively update Veolia field service schedule
• Effectively communicate with colleagues, contractors, engineers, end users on field related activities
• Drive scheduling activities and ensure project field needs are professionally managed
• Ability to locate, utilize qualified resources to complete field tasks
• Implement strategies to grow field service team members
• Effectively recruit and utilize Veolia verified contracted services
• Oversee operations of field activities
• Ensuring all field related documentation is obtained and added to project files
• Training and mentoring field service team members
• Build and maintain effective communications with existing and new clients
• Routinely perform field service-related activities when other members are unavailable
• Troubleshoot complex issues that regularly occur and find productive solutions
• Actively support business development team members
• Drive part sales and rehabilitation opportunities
• Regularly perform equipment inspections and rehabilitation scope of work
• Effectively maintain and manage field service documentation database

Qualifications

Travel:

• 40-60%

Required Skills:

• Effective communication skills
• Ability to work remotely, as part of a team and singularly
• Team management
• Problem solving ability
• Customer relations
• Leadership skills
• Organizational efficiency
• Strong water, wastewater aptitude

Additional Information

At Veolia, we realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We're an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace. Because our people are our greatest assets, we also offer competitive compensation and benefits that include:

• Compensation - The salary range is tied to the market for similarly benchmarked roles. The range is not an absolute, but a guide, and offers will be based on the individual candidate's knowledge, skills, experience, and market conditions, as well as internal peer equity. Depending upon all the preceding considerations for the final selected individual candidate, the offer may be lower or higher than the stated range: 86k-110k USD
• Medical, Dental, & Vision Insurance Starting Day 1!
• Life Insurance
• Paid Time Off
• Paid Holidays
• Parental Leave
• 401(k) Plan - 3% default contribution plus matching!
• Flexible Spending & Health Saving Accounts
• AD&D Insurance
• Disability Insurance
• Tuition Reimbursement

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

****Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity****

VWTS does not accept unsolicited resumes from external recruiting firms. All vendors must have a current and fully executed MSA on file before submitting candidates. Any unsolicited resumes and candidate profiles will be deemed the property of VWTS, and no fee will be due.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.