International Customer Experience Associate

International Customer Experience Associate Location Stafford, VA :

Basic Job Function Hilldrup is seeking a detail-oriented International Associate who under general supervision, provides a variety of clerical support and communication duties necessary for the efficient operation of the International Department. The incumbent will be responsible for sending documentation to overseas partners via email, as well as registration of orders in Movers Suite, United system and Quotes to Go.

Significant Responsibilities and Essential Functions

• Registration of orders in Hilldrup Systems;
• Sending survey requests and processing, updating survey results in Mover Suite;
• Update and maintain date, notes in Movers Suite and other account systems;
• Process insurance/valuation certificates;
• Assist Customer Service and/or Operations with various administrative duties including on-books calls, pack and load check calls;
• Assist in answering the department telephones and direct calls to appropriate party;
• Sending wire and check requests;
• Assist with creating/managing reports;
• Assist with 3rd party request and parking permit puller;
• Follows up on different issues as necessary;
• Receive and save documentation in document management;
• Assist Operation team with various documents to agents, vendor etc.;
• Assist staff members with other duties as assigned.

Minimum Job Qualifications Required

• High school diploma or equivalent work experience;
• A minimum 1 year of relevant work experience in a business office environment;
• Ability or performance history of meeting and exceeding objectives and deadlines;
• Highly organized and able to set priorities effectively;
• Ability to maintain a high level of accuracy and proficiency in a fast paced, high-pressure work environment;
• Ability to access, enter, modify, and print data on a PC;
• Ability to accurately perform and verify mathematical calculations and to accurately review and proof information;
• Proficiency using Microsoft Office programs;
• Excellent verbal and written communication skills.

Incumbents will be expected to embrace and champion Hilldrup's organizational competencies/values:

• Empowered Accountability
• Purposeful Agility
• Fearless Communication
• Uncompromised Integrity
• Infectious Positivity
• Unwavering Commitment

Hilldrup is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Hilldrup requires all prospective new hires to successfully complete a pre-employment background and drug test prior to employment.