Software Operations & Maintenance Specialist

Program Overview

About The Role

Responsible for the ongoing maintenance, support, and improvement of software applications after they have been deployed. Their primary role is to ensure that applications continue to operate smoothly, remain functional, and meet users' needs over time. This role is critical in ensuring the application remains efficient, secure, and up-to-date.

• Identify and resolve bugs, glitches, and performance issues within the application. This includes troubleshooting and correcting problems reported by users or through automated monitoring.
• Apply updates, patches, and hotfixes to the software to ensure that it stays current with security standards, compliance requirements, and functionality improvements.
• Continuously monitor the performance of applications to ensure they run efficiently. This can involve looking at speed, response time, and overall system resource usage.
• Provide technical support to users experiencing difficulties with the application. This includes answering queries, resolving technical problems, and providing advice on optimal use.
• Implement minor improvements or enhancements to the application as requested by stakeholders or users. This may involve adding new features, adjusting existing functionality, or improving user experience.
• Maintain proper documentation related to application processes, fixes, updates, and troubleshooting methods. This ensures that future maintainers or team members can easily understand the current state of the application.
• Ensure that the application adheres to security standards and best practices, including protecting against vulnerabilities and keeping security features up to date.
• Ensure that the application is compatible with new operating systems, browsers, and hardware updates. They might also need to ensure compatibility with other software or services the application integrates with.
• Implement strategies to back up data and ensure disaster recovery plans are in place to restore application services if needed.
• Collaborate with development teams to understand the application’s architecture and codebase, especially when changes or fixes are needed that require programming expertise.
• Help manage changes to the application by planning and executing them carefully to avoid disruptions, including proper testing, approval processes, and version control.

*Position contingent upon Spring 2025 award*

Qualifications

• TS/SCI with Polygraph level clearance is required.
• BA/BS and 3+ years of experience; Masters and 1+ years of experience; an additional four years of experience may be considered in lieu of degree.
• Proficiency in programming languages used in the application (e.g., Java, C#, Python) and familiarity with the application's technology stack (e.g., databases, web frameworks).
• Ability to quickly diagnose issues and identify solutions.
• Ensuring that every aspect of the application is functioning as expected and catching even minor issues.
• Ability to communicate effectively with users and stakeholders about problems, updates, and fixes.
• Ability to handle maintenance schedules, priorities, and work with different teams (e.g., developers, support, IT) to coordinate efforts.

SCA / Union / Intern Rate or Range

Details

Target Salary Range: $86,000 - $138,000. This represents the typical salary range for this position based on experience and other factors.

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.