patient experience consultant

Job Overview

Sentara Health is hiring a Flexi Patient Experience Consultant at Sentara Norfolk General!

• The Patient Experience Consultant is responsible for all levels of internal and external stakeholders to champion and manage continual patient experience programming.

• Responsible and accountable for the daily operations of one or more healthcare service lines of business. Models and leads professional practices consistent with organizational goals of safety, customer satisfaction and quality for the areas of expertise.

  This position will be Focused on Community service and Employee engagement. We are looking for candidates excited to be involved in creating patient and employee events.

Education

• Bachelors degree in a related field

Experience

• Project Management 3 years

• Customer Relations 3 years

• Healthcare 3 years

keywords: LinkedIn, Employee engagement, Patient Services, Sentara Norfolk General

About Us

Sentara Health, an integrated, not-for-profit health care delivery system, celebrates more than 135 years in pursuit of its mission – “we improve health every day.” Sentara is one of the largest health systems in the U.S. Mid-Atlantic and Southeast, and among the top 20 largest not-for-profit integrated health systems in the country, with 34,000 employees, 12 hospitals in Virginia and Northeastern North Carolina including 10 hospitals with the prestigious Magnet recognition, and the Sentara Health Plans division which serves more than 1 million members in Virginia and Florida. Sentara is recognized nationally for clinical quality and safety, and is strategically focused on innovation and creating an extraordinary health care experience for our patients and members. Sentara was named a Health Quality Innovator of the Year (2024), was recognized by Forbes as “America’s Best-In-State Employer” (2024), “Best Employer for Veterans” (2022, 2023), and “Best Employer for Women” (2020), and named to IBM Watson Health’s “Top 15 Health Systems” (2021, 2018).

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