Client Services Advisor - Home Healthcare - Full- Time

Job Description

Job Description

Care Advantage, Inc has an exciting opportunity to add to our team! We are the largest privately-owned home care company in the Mid-Atlantic

We currently seek a talented Client Services Advisor for our Corporate office in North Chesterfield VA to join our growing team.

We offer a competitive wage, excellent benefit package to include 17 days of paid vacation and 10 paid company holidays along with the opportunity to join a winning team. We invite you to apply today!

Care Advantage, Inc. a home care company that specializes in one-on-one quality personal care and companionship in the home, hospital, nursing home or rehabilitation center. Care Advantage serves patients in the Virginia, Maryland, Delaware and greater Washington D.C. area. We tailor make care plans that works for our clients whether transitioning from the hospital to home or companionship for a few hours a day. Our staff is comprised of individuals who care about the patients we serve and the services we deliver. Care Advantage is here to give families and facilities peace of mind and to provide affordable nursing help with whatever is needed, whenever it is needed.

Job Summary:
The Client Services Advisor will collaborate with all employees and leaders to effectively support the Company through speaking with clients and families in need of home care services, driving revenue and providing outstanding customer service to potential and existing clients of Capital City Nurses. These responsibilities are managed through building relationships with internal partners and external sales team and keeping a focus on providing the best service in the industry. This position is required to promote and maintain programs that support Federal, State, and local regulations and laws, in addition to adhering to all Company policies and procedures. This position promotes and supports the Company's core values of Compassion, a
positive Attitude, Respect and Excellence.

Essential Job Responsibilities:

• Talk with prospects and families about their needs and discuss solutions the company can offer
• Provide guidance to families on the best level of care to meet their needs
• Track and input new potential clients in system
• Notify operations team and distribute new business through appropriate channels
• Maintain daily ongoing tracking and follow up with prospects that have inquired and need to be activated or closed
• Provide outstanding customer service for activated cases through follow up courtesy calls to initial caller, care manager, physician, and/or referral source to bring continuity to case and care
• Work with Nursing and Coordinators to provide support on difficult calls, diffuse situations that could escalate, problem solve issues that clients and their families may have
• Review and/or participate in daily report, highlighting matters that should be addressed regarding sales, marketing, and or client relationships
• Identify trends in business referrals, unable to fill shifts, and where applicable, individual performance
• Analyze system reports for referral trends by week
• Compare month to month results and make recommendations to sales team
• Identify opportunities within industry contacts and notify sales team to respond
• Keep abreast of trends in the industry and alert team to breaking news
• Field sales calls and discuss opportunities that are brought to the company
• Personally assist high profile clients
• Request testimonials, online reviews and facilitate reviews from satisfied clients
• Represent the Company at Expos/Fairs/Events when required
• Provide support to coordinators when needed
• Collaborate with other departments, suggest process improvements where applicable to improve the work environment
• Provide support in training and teaching best practices in customer service to team

Requirements:

• Two years' experience in customer service and/or inside sales
• Excellent client/customer service skills
• Previous CRM experience preferred
• Previous industry experience preferred
• Previous computer expertise, ability to troubleshoot, knowledge of computer programs, and proficiency with MS Office products
• Detail oriented
• Related college degree preferred

If this sounds like you, then we invite you to apply today!

Location: 23235, 23233, 23111