Accounts Receivable Coordinator / Office Assistant

Accounts Receivable Coordinator / Office Assistant

About Us

ServiceMaster NCR is a leading disaster restoration company serving commercial and residential clients throughout the region. With decades of experience, we specialize in helping property owners recover quickly and efficiently from fire, water, and other disasters. Our success is built on professionalism, customer service, and a strong team-oriented culture.

Position Overview

We are seeking a detail-oriented and motivated Accounts Receivable (AR) Coordinator / Office Assistant to join our team. This role is primarily focused on accounts receivable management —ensuring timely collections and follow-up across a wide variety of clients and payers. A secondary portion of the role involves supporting office operations with light administrative and HR-related tasks.

This is an excellent opportunity for someone who is organized, proactive, and confident in communicating with customers and partners. On-the-job training will be provided, and prior AR experience is a plus but not required
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Key Responsibilities

Accounts Receivable (Primary Focus)

• Monitor outstanding receivables and proactively follow up on past due accounts.


• Communicate with commercial, residential, insurance carriers, and mortgage companies to resolve payment delays or account issues.


• Handle phone calls with professionalism and persistence, including situations where customers may be upset or challenging, while maintaining a calm and respectful approach.


• Escalate unresolved or sensitive matters to the AR Manager as needed.


• Coordinate with project managers and the accounting team to ensure accurate account status and timely collections.


• Prepare and distribute AR aging and collection status reports to management.

Office Assistant / HR Support (Secondary Focus)

• Assist HR with administrative tasks such as filing, onboarding support, and documentation.


• Track and report on temporary labor hours and costs.


• Provide general office support, including answering phones, organizing files, and coordinating supplies.


• Assist with other administrative projects as assigned.

Qualifications

• AR or collections experience preferred but not required —training will be provided.


• Strong communication skills with the ability to remain professional and effective in challenging conversations.


• Experience working with multiple payer types (insurance, residential, commercial, mortgage) a plus.


• Strong organizational skills and attention to detail.


• Proficiency with MS Office (Excel, Word, Outlook).


• Ability to manage competing priorities and meet deadlines.


• Previous administrative or HR support experience a plus.

What We Offer

• Competitive pay and benefits package.


• On-the-job training and ongoing development opportunities.


• Supportive team environment with growth opportunities.


• Meaningful work helping families and businesses recover from disasters.


• Stability and longevity with a respected local company.