Network & Systems Administrator/ First Level Support

Job Description

Job Description

• Position Summary

  The role of Network Administrator is responsible for maintaining a secure, reliable network environment while serving as the first point of contact for end-user support. The ideal candidate is proactive, detail-oriented, and committed to protecting organizational systems while ensuring smooth day-to-day operations. This is an in person Monday-Friday schedule.

  Who we are

  A growing, successful regional family owned and professionally managed company that is based in Petersburg, VA serving customers since 1934. This opportunity will report directly to the Company IT Manager and will be responsible for ensuring the streamlined operation of the IT Department in alignment with the business objectives of the organization.

  Key Responsibilities

  Network Administration & Security

  · Manage, monitor, and maintain LAN, WAN, VPN, wireless, and cloud-connected networks.

  · Implement and enforce network security controls, including firewalls, IDS/IPS, Access Control Lists, and network segmentation.

  · Perform security monitoring using SIEM tools, log analysis, and packet inspection.

  · Work with third party to conduct routine vulnerability assessments and assist with remediation efforts.

  · Maintain and update network hardware and firmware (switches, routers, firewalls, access points).

  · Manage user authentication systems, including MFA, certificates, and privileged access.

  · Assist in incident response, including investigation, documentation, and corrective actions.

  · Maintain accurate network documentation, diagrams, and security policies.

  · Disaster recovery protocols

  First-Level Support

  · Serve as the first point of contact for IT support requests via phone, email, or ticketing system.

  · Troubleshoot and resolve basic network, connectivity, and hardware issues.

  · Analyze and recommend purchases, upgrades, and disposals of IT equipment such as desktop computers and laptops.

  · Assist users with workstation setup, software installation, and basic configuration.

  · Clean discontinue devices of any proprietary information and dispose of properly, including proper asset disposal forms as assets are removed from inventory

  · Provide support for user account management, password resets, and access requests.

  · Deliver clear, friendly communication to ensure a positive support experience.

  · Keep inventory of computers, printers, monitors, tablets, company cell phones, IT related assets.

  ·

  · Manage this inventory as related to asset tags, maintenance, support contracts, asset disposals, etc. as needed.

  Technical Environment Overview

  We have a Microsoft Windows network, leveraged by Active Directory, with Microsoft 365 business software. Devices attach to this network via direct ethernet connections, secure wireless access points, or remotely via the internet. This network interfaces in a Wide Area Network with several applications and products:

  · IBM iSeries with legacy ERP software coded in RPG & accessed via IBM iAccess for Windows

  · Sage MAS 500 Accounting Suite

  · M-LINX Mobile Route Delivery system

  · Textile industry specific software such as Colmac soil counting system

  · Limited number of Apple produces

  Required Qualifications

  · Experience as a Network Administrator, IT Support Technician, or similar role.

  · Strong understanding of network security principles, including threat detection and secure network design.

  · Hands-on experience with firewalls (Ubiquity, Cisco), switches, and VPN technologies.

  · Familiarity with SIEM tools, network monitoring platforms, and packet analyzers.

  · Solid knowledge of TCP/IP, DNS, DHCP, VLANs, and routing fundamentals.

  · Experience providing first-level technical support in a helpdesk or service desk environment.

  · Strong troubleshooting, communication, and documentation skills.

  Soft Skills

  · Customer-focused mindset with patience and professionalism.

  · Strong analytical and problem-solving abilities.

  · Ability to prioritize tasks in a fast-paced environment.

  · Team-oriented with a willingness to learn and grow.

  Why This Role Matters

  This position ensures that our network remains secure and resilient while providing employees with the support they need to stay productive. You'll play a key role in both protecting our infrastructure and keeping our daily operations running smoothly.

Mohenis Services, Inc. is a family-owned consulting company providing back-of-the-office support to the hospitality, healthcare and general business industries.

Our company is dedicated to resource conservation, recycling, and social responsibility. Part of the quality service programs we offer our customers is the knowledge that we are helping them achieve their business goals while reducing their impact on the environment. Our corporations are local! We actively participate in our hometown, state, and national organizations which means we stay current and at the forefront of industry trends thus our customers receive great value provided by industry experts. To us, service means that our customers always have what they need when they need it.

Mohenis Services, Inc. is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.