Collection Specialist
- Actively pursue collection of overdue accounts through phone calls, emails, and written communication; and maintain detailed records of all collection efforts, customer interactions, and payment agreements.
- Prepare and distribute customer statements and dunning notices.
- Actively monitor aging reports and identify delinquent accounts for follow-up.
- Research and resolve customer inquiries or disputes in a timely and professional manner, and collaborate with internal departments (Sales, Operations, Accounts Payables, Treasury, etc.)
- Negotiate payment plans and settlements following company policies.
- Set up new accounts and maintain existing accounts details to ensure accurate billing, including assisting with Sales Tax Exemption Certificate Administration
- Establish and maintain relationships and billings with pre-negotiated city contracts.
- Administration of Lockbox payments, credit card payments, and other payments, including reconciliation.
- Assist with cross-training on responsibilities.
- Performs other related duties as assigned.
- Experience in B2C and B2B customer collections, receivables management, and payment application.
- Computer skills required.
- Proficiency with Microsoft Office Suite.
- Excellent written and verbal communication skills, with strong negotiation and conflict resolution skills
- Ability to work both independently and collaboratively in a fast-paced, deadline-driven environment.
- Ability to work in an organized, efficient manner with a high level of accuracy, attention to detail and follow-through.
- Associate degree or a combination of relevant experience/training is preferred.
- Prior experience in collections, credit review, and/or payment application is strongly preferred.
- In-depth knowledge and experience with relevant collections process and procedures
- Talking, hearing, and seeing with close visual acuity are frequently required.
- Regular use of computer involving repetitive keystroke motion.
- Sedentary work involves sitting most of the time.
- Works in a normal office setting with little to no exposure to adverse environmental conditions.
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