Client Services Representative

Job description

We are a small, busy companion animal practice looking for an excellent customer service representative at our front desk! We are looking for someone with a positive outlook who can provide above-and-beyond care to our patients and clients. If you think this describes you, then review the information below and send us your resume.

Customer Service Representative: Part-time or Full-time Position - No Weekends!

We are currently looking for closing shift ONLY! (minimum 3pm to 7:30pm Monday- Thursday, and 3pm to 6:30pm on Fridays)

The Customer Service Representative’s primary duty is providing excellent customer service and coordinating communication between doctors, assistants, and clients.

Essential duties and responsibilities:

• Provide top-notch customer service.

• Being attentive to client and pet needs.

• Identify and work compassionately with clients in various emotional states.

• Work patiently with distressed, frustrated or disgruntled clients.

• Answer and triage phone calls from clients.

• Schedule appointments and schedule procedures.

• Check-in clients.

• Monitor client flow from check-in to discharge.

• Monitor schedule and flow.

• Client call backs.

• Managing record requests between other hospitals and specialty practices.

• Discharge patients.

• Client education.

• Process payment transactions.

• Maintain proper documentation in the electronic medical record.

• Relay appropriate information to/from clients to doctors and/or management.

• Computer skills: Able to use Windows based computer systems, word processing, email, web search and other skills needed to effectively use the practice management software program.

• Assist in cleaning the hospital including but not limited to: keeping reception desk area and lobby clean and sanitary, taking out the trash, cleaning floors, bathrooms, and exam rooms.

Qualifications:

• High School Diploma or G.E.D.

• At least 1 year of customer service job-related experience.

• Basic math and writing skills.

Benefits:

* No weekends!

* Employee Assistance Program

* Discounts

Customer Service Representatives must possess great critical thinking skills, problem-solving skills, compassion, a positive attitude, excellent communication skills, and the ability to work with a team. Multitasking and prioritizing is essential.