Customer Service Representative
Job Description
Job Description
We are looking for a Customer Service Representative to support vendor and client account activity for a Long-term Contract position based in Richmond, Virginia. This role focuses on building positive customer interactions through frequent phone outreach, clear communication about payment-related processes, and accurate handling of account details. The ideal candidate is organized, service-driven, and comfortable working in a fast-paced environment where attention to detail and consistent follow-through are essential.
Responsibilities:• Place a high volume of outbound calls to vendors and clients to confirm account details and payment information.
• Guide customers through payment methods, registration steps, and account setup expectations with professionalism and clarity.
• Enter new records and update existing account information accurately in internal databases and company systems.
• Record customer conversations, status changes, and required follow-up actions in a timely and detailed manner.
• Reconnect with vendors and clients to obtain missing documentation, complete unfinished registrations, and move account setup forward.
• Audit account information to identify inconsistencies, research issues, and coordinate outreach to resolve discrepancies.
• Partner with internal teams to address account-related questions and help ensure prompt issue resolution.
• Achieve daily performance expectations related to call activity, productivity, service quality, and customer experience.• Previous experience in customer service, call center support, or a similar high-volume phone-based role.
• Ability to manage both outbound and inbound calls while maintaining a detail-oriented and courteous approach.
• Strong data entry and order entry skills with a high level of accuracy.
• Clear verbal and written communication skills for explaining processes and documenting interactions.
• Comfortable working with account records, researching issues, and following up to completion.
• Proficiency using internal systems, databases, and standard office technology.
• Strong time management skills and the ability to meet productivity and quality targets.
Recommended Jobs
HVAC Lead Installer
Job Description Job Description HVAC Experienced Lead Installer: Sign On Bonus of up to $5,000! No On-Call Required, make $90,000 - $140,000 after incentives, and flexible schedule with a potenti…
Garage Door Technician - Chesapeake
Job Description Job Description Salary: $75,000 to $120,000 Hiring Residential & Commercial Garage Door Technicians! Clear Path Up To $100k+ With Commissions $2,000+ Sign-on For Experien…
Temporary Brewery Worker (Elkton, VA, US)
Requisition ID: 39260 Cheers to creating an incredible tomorrow! At Molson Coors, we tackle big challenges and defy the status quo. With a proud legacy of excellence, an incredible portfolio …
Bartender
Ellie Bird is a chef-owned, modern American restaurant focused on exceptional, exciting cuisine in an approachable atmosphere. We have been featured in the New York Times as one of the top 50 best new…
Buffers Assessment Individual Placement - Appalachian Conservation Corps
Title: Buffers Assessment Intern Location: Mt. Crawford, VA Positions Available: 1 Internship Position Dates: June 24 – August 16(8 weeks) Pay Rate: $600/week and AmeriCorps Education A…
CNA/NA/PCA - Aylett
Now Hiring : CNA/NA/PCA for In-Home Personal Care Day Shift - $17.00 hourly - Case Available Immediately! Schedule: Full-Time / Part-Time / PRN Weekly Pay | Benefits | ❤️ Meaningful Work …
Senior Proposal Manager
Job Description Job Description Senior Proposal Manager Herndon/Remote About Tyto Athene Tyto is an IT services and solutions company that provides mission-focused digital transfor…
Operations Engineering Lead, SME TS Clearance REQUIRED
Operations Engineering Lead, SME TS Clearance REQUIRED Position Description CGI Federal has an exciting opportunity for an Operations Engineering Lead within our Intel sector advancing the nat…
Sr. Manager, Tech & Cyber Risk
Overview Sr. Manager, Tech & Cyber Risk As a Senior Manager of Tech & Cyber Risk within Capital One’s Business Risk Office, you will be a strategic risk partner to business leaders and senior …