Desktop Support Specialist

Position Title: Desktop Support Specialist

Contract Duration : 6 month Contract to Hire

Work Location: Virginia Beach, VA

Employment: Onsite (100%)

About Us: Endurance IT Services provides Managed IT Services, Cybersecurity Solutions, and IT Consulting to help businesses stay secure and productive. We also offer IT Staffing for Direct-Hire, Contract-to-Hire, and contract roles, plus internal full-time positions.

Note: Some opportunities may not be exclusive and can change as we work with clients but our goal is always to help candidates find the right job.

The Desktop Support Specialist plays a critical role in ensuring seamless technology operations across the Urology of Virginias network. As the primary point of contact for end-user IT support, this position is responsible for providing timely, effective resolution to technical issues across a diverse range of devices and systems. The ideal candidate will be proactive, detail-oriented, and adept at balancing technical expertise with strong customer service in a fast-paced, collaborative environment. This role ensures system reliability, enhances user productivity, and supports continuous improvement in IT service delivery.

Responsibilities:

• Respond to inbound support requests via phone, email, and other channels
  
• Resolve a high percentage of issues during first contact
  
• Install, configure, maintain, and upgrade end-user hardware, mobile devices (laptops, desktops, iPads, iPhones, Android devices), and peripheral equipment
  
• Troubleshoot and resolve hardware, software, and network connectivity issues
  
• Utilize and document all activities in the company’s ticketing system, including time entry and SLA tracking
  
• Evaluate network performance and recommend improvements
  
• Escalate complex issues efficiently while ensuring adherence to service level agreements
  
• Provide after-hours remote support as part of an on-call rotation
  
• Develop and maintain technical documentation for hardware/software installations, asset tracking, loaner equipment, RMA processes, and software licensing
  

Qualifications:

• Strong written, verbal, and interpersonal communication skills
  
• Experience with ticketing systems, time tracking, SLAs, and detailed documentation
  
• Hands-on experience configuring and troubleshooting Microsoft Windows 11, laptops, desktops, and mobile devices (iOS, Android)
  
• Proficient in troubleshooting printers, scanners, and other peripheral devices
  
• Practical experience with Active Directory management and user account administration
  
• Solid understanding of network troubleshooting and modern network topology principles
  
• Working knowledge of Microsoft Office Suite
  
• CompTIA A+ certification and/or CompTIA Network+ certification required
  
• Additional Microsoft or relevant technology certifications preferred
  

Additional Information:

• May have rotating weekend with prior written notice