Clinical Manager

Job title: Clinical Manager.
Reports to: Practice Administrator.

Job Purpose:

• The Clinical Manager reports to the Practice Administrator and is responsible for overseeing the daily operations of the clinical team.
• This role provides direct supervision, training, and support to clinical staff while maintaining proficiency in all clinical functions to ensure seamless patient care.
• The Clinical Manager serves as both an operational leader and a key source of personal and professional support for staff, fostering a collaborative, high-performing, and patient-centered environment.
• The Clinical Manager also oversees OSHA compliance requirements and serves as the designated compliance contact for the practice.

Duties and Responsibilities

Primary responsibilities include, but are not limited to:

Support Staff Oversight:

• Supervise, mentor, and support all clinical support staff, including nurses and medical assistants.
• Train and onboard new employees; provide ongoing education and in-service training.
• Evaluate staff competencies and conduct performance reviews in collaboration with leadership.
• Monitor attendance, manage scheduling adjustments, and ensure adequate daily coverage.
• Address employee concerns and foster a positive, team-oriented work environment.
• Delegate daily responsibilities (stocking, cleaning, ordering, etc.) and ensure completion.
• Serve as a consistent source of guidance, morale support, and conflict resolution.

Provider Support:

• Maintain regular communication with providers to anticipate and meet clinical needs.
• Ensure exam rooms, staff, and schedules are aligned to support efficient patient flow.
• Assist providers during in-office procedures and surgeries as needed.
• Coordinate pre- and post-procedure processes, including patient follow-up care.
• Troubleshoot workflow issues in real time to minimize disruptions to patient care.
• Act as a liaison between providers and clinical staff to ensure clear communication.

Equipment and Clinical Operations:

• Maintain proficiency in all clinical roles and step in as needed to support operations.
• Oversee preparation and maintenance of clinical and surgical equipment.
• Monitor supply levels and manage ordering for general and procedural inventory.
• Ensure proper handling, cleaning, and storage of equipment and instruments.
• Support safe and effective use of specialized equipment (e.g., colposcope, LEEP, NovaSure, etc.).
• Ensure compliance with safety protocols, including use of PPE.

Additional Duties and Compliance:

• Oversee OSHA compliance and serve as the practice’s compliance contact.
• Manage clinical workflows within the EMR system (e.g., Athena), including inbox/task delegation.
• Handle patient concerns, complaints, and service recovery efforts.
• Assist with emergency preparedness and response within the office.
• Coordinate and lead regular clinical meetings and monthly in-services.
• Ensure administrative or leadership coverage until the last patient is discharged.
• Address lab errors, discrepancies, and follow-up actions.
• Maintain strict confidentiality of patient and personnel information.
• Perform other duties as needed to support overall practice operations.
• Serves as a flexible, reliable resource to meet the needs of patients, staff, providers, and business partners while consistently representing the office with professionalism and integrity.

Qualifications:

• Registered Nurse (RN), Licensed Practical Nurse (LPN), or Certified Medical Assistant (CMA) with a minimum of 3 years of clinical experience.
• Prior experience in OB/GYN preferred.
• Demonstrated leadership experience or strong potential.
• Strong customer service skills.
• Proficiency with electronic medical records (Athena preferred).
• Working knowledge of Microsoft Office (Word, Excel) and general office equipment.
• Effective communication skills (verbal, written, and interpersonal).
• Strong organizational and multitasking abilities.
• Knowledge of insurance processes and basic healthcare operations.
• Professional phone etiquette.
• Ability to navigate internet-based systems and tools.
• Mechanical aptitude for handling clinical equipment.
• Ability to work collaboratively within a team environment.

Working Conditions:

The job is typically Monday-Friday, 8:00am-4:30pm. Procedures and/or meetings may be scheduled at the beginning or end of the day which may require extended hours.

Physical Requirements:

Lifting , Walking, Sitting, Standing

Equipment and Software Used For This Position:

• Computer, printer, copier, fax machine.
• AthenaNet (EMR system).
• Microsoft Word and Excel.
• Google Calendar.
• Clinical and surgical equipment including but not limited to:
  • Hysteroscopy Equipment.
  • Autoclave.
  • D&C suction.
  • LEEP machine.
  • Colposcope.
  • NovaSure system.
  • Hemocue.
  • Glucometer.
  • Nitrous Delivery System.
• Personal protective equipment (PPE), including gloves and safety goggles.