Support Technician (Telecommunications)

Position Title: Support Technician (Telecommunications)
Location: Remote
Company: Oran Inc.
Clearance Level: Public Trust
Position Type: Full-Time

Required Certifications (must hold at least one):

• CompTIA Network+

• CompTIA Security+

• Cisco Certified Network Associate (CCNA)

• Microsoft Technology Associate (MTA) – Windows Server Administration Fundamentals

• MTA – Windows Operating System Fundamentals

• MTA – Security Fundamentals

Candidates must hold at least one active certification at the time of hire.

Position Overview

Oran Inc. is seeking a Support Technician (Telecommunications) to provide front-line technical support for end users within the Federal Occupational Health (FOH) environment. The technician will be responsible for troubleshooting telecommunications systems, resolving incidents, and documenting resolutions while ensuring timely and professional customer support. This position works under immediate supervision, following established guidelines and standard operating procedures.

Key Responsibilities

• Provide Tier 1–2 technical support for telecommunications systems, hardware, and software.

• Respond to user requests via telephone, email, and ticketing systems.

• Identify, research, and resolve technical issues; escalate complex cases to senior teams when necessary.

• Document, track, and monitor problems to ensure timely and accurate resolution.

• Support user access, configuration, and connectivity for telecom-related applications and systems.

• Follow pre-established workflows and standard operating procedures for incident resolution.

• Deliver excellent customer service and maintain professional communication with end users.

Required Qualifications

• Associate’s degree in Telecommunications, Information Technology, or related field OR at least 2 years of technical support experience.

• Knowledge of commonly used concepts, practices, and procedures in IT/telecommunications.

• Strong problem-solving and troubleshooting skills.

• Excellent verbal and written communication skills.

• Ability to work effectively under supervision and follow established processes.

• Experience with ITSM/ticketing systems for incident tracking and resolution.

Preferred Certifications and Skills

• BICSI Technician or equivalent telecommunications certification.

• ITIL Foundation Certification (for IT service management).

• Familiarity with PBX, VoIP, or unified communications systems.

• Knowledge of Active Directory and basic user account management.

• Experience with Office 365 administration .

• Understanding of federal IT security standards and compliance requirements.

Clearance Requirement

• Must be able to obtain and maintain a Public Trust clearance .