Lexus Service Greeter

Pohanka Lexus
Chantilly, Loudoun County, VA

Job Description

Job Description

  • Provide our guests with a “World Class” service experience in a professional manner to earn ALL of their future service and maintenance business and retain them as a Pohanka Lexus guest for life! 100% of the time, 100% of the Guest, NO EXCEPTIONS!
    Job Title: Service Greeter, Lexus Dealership Position Overview

    The Service Valet plays a key role in delivering the exceptional guest experience expected at a Lexus dealership. This position is responsible for greeting guests, safely moving vehicles, supporting service advisors and technicians, and maintaining an organized and professional service environment. The ideal candidate is customer-focused, reliable, and committed to Lexus-level hospitality.

    Key Responsibilities Guest Experience & Hospitality
    • Warmly greet all service guests upon arrival and assist with vehicle check-in.

    • Provide guests with clear directions to the waiting area, restrooms, and amenities.

    • Offer concierge-style support, including opening doors, assisting with personal items, and answering general questions.

    • Communicate in a professional, courteous manner consistent with Lexus customer service standards.

    Vehicle Handling
    • Safely drive, park, and retrieve customer vehicles throughout the service process.

    • Perform vehicle walk-arounds to identify existing exterior damage and record findings.

    • Maintain a clean and orderly flow of vehicles in the service drive and parking areas.

    • Assist with vehicle deliveries or shuttle driving when needed.

    Service Department Support
    • Keep the service drive clean, organized, and presentable at all times.

    • Assist service advisors, managers, and technicians with operational needs (vehicle staging, moving cars to bays, etc.).

    • Check fluid levels, tire pressure, or fuel as directed (no mechanical diagnosis required).

    • Manage loaner vehicle check-in/out processes if assigned.

    Operational Duties
    • Follow all dealership safety guidelines for driving and vehicle handling.

    • Use dealership communication tools (tablets, handhelds, etc.) to update vehicle status.

    • Report any vehicle issues, unsafe conditions, or customer concerns promptly.

    • Support end-of-day closing procedures, including securing vehicles and organizing keys.

    Qualifications Required
    • Valid driver’s license with a clean driving record.

    • Ability to drive both automatic and manual transmissions (or willingness to learn, depending on dealership requirement).

    • Strong customer service and communication skills.

    • Professional appearance and positive attitude.

    • Ability to stand, walk, and move vehicles for extended periods.

    Preferred
    • Previous experience in automotive service, hospitality, or customer-facing roles.

    • Familiarity with luxury-brand customer service expectations.

    • Ability to multitask in a fast-paced environment.

    Work Environment
    • Primarily outdoors in the service drive and parking areas.

    • Fast-paced, guest-focused environment.

    • Occasional exposure to weather conditions, vehicle exhaust, and dealership equipment.

    Benefits
    • Competitive hourly pay.

    • Health, dental, and vision insurance.

    • Paid time off and holidays.

    • Employee vehicle purchase/service discounts.

    • Growth opportunities within the dealership.

Posted 2026-03-29

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