Lexus Service Greeter

Job Description

Job Description

• Provide our guests with a “World Class” service experience in a professional manner to earn ALL of their future service and maintenance business and retain them as a Pohanka Lexus guest for life! 100% of the time, 100% of the Guest, NO EXCEPTIONS!
  Job Title: Service Greeter, Lexus Dealership Position Overview

  The Service Valet plays a key role in delivering the exceptional guest experience expected at a Lexus dealership. This position is responsible for greeting guests, safely moving vehicles, supporting service advisors and technicians, and maintaining an organized and professional service environment. The ideal candidate is customer-focused, reliable, and committed to Lexus-level hospitality.

  Key Responsibilities Guest Experience & Hospitality

  • Warmly greet all service guests upon arrival and assist with vehicle check-in.

  • Provide guests with clear directions to the waiting area, restrooms, and amenities.

  • Offer concierge-style support, including opening doors, assisting with personal items, and answering general questions.

  • Communicate in a professional, courteous manner consistent with Lexus customer service standards.

  Vehicle Handling

  • Safely drive, park, and retrieve customer vehicles throughout the service process.

  • Perform vehicle walk-arounds to identify existing exterior damage and record findings.

  • Maintain a clean and orderly flow of vehicles in the service drive and parking areas.

  • Assist with vehicle deliveries or shuttle driving when needed.

  Service Department Support

  • Keep the service drive clean, organized, and presentable at all times.

  • Assist service advisors, managers, and technicians with operational needs (vehicle staging, moving cars to bays, etc.).

  • Check fluid levels, tire pressure, or fuel as directed (no mechanical diagnosis required).

  • Manage loaner vehicle check-in/out processes if assigned.

  Operational Duties

  • Follow all dealership safety guidelines for driving and vehicle handling.

  • Use dealership communication tools (tablets, handhelds, etc.) to update vehicle status.

  • Report any vehicle issues, unsafe conditions, or customer concerns promptly.

  • Support end-of-day closing procedures, including securing vehicles and organizing keys.

  Qualifications Required

  • Valid driver’s license with a clean driving record.

  • Ability to drive both automatic and manual transmissions (or willingness to learn, depending on dealership requirement).

  • Strong customer service and communication skills.

  • Professional appearance and positive attitude.

  • Ability to stand, walk, and move vehicles for extended periods.

  Preferred

  • Previous experience in automotive service, hospitality, or customer-facing roles.

  • Familiarity with luxury-brand customer service expectations.

  • Ability to multitask in a fast-paced environment.

  Work Environment

  • Primarily outdoors in the service drive and parking areas.

  • Fast-paced, guest-focused environment.

  • Occasional exposure to weather conditions, vehicle exhaust, and dealership equipment.

  Benefits

  • Competitive hourly pay.

  • Health, dental, and vision insurance.

  • Paid time off and holidays.

  • Employee vehicle purchase/service discounts.

  • Growth opportunities within the dealership.