Server/Waitstaff
Job Description
Job Description
Description:
Server Job Summary
The Server is responsible for delivering an exceptional dining experience by providing professional, attentive service. This role requires a team player who can maintain a clean, organized work environment and adhere to the club's high standards of hospitality and etiquette.
Key Duties and Responsibilities
- Member Engagement: Greet members and guests promptly, often by name, and provide immediate attention once they are seated.
- Order Management: Present menus, explain daily specials, and offer food and wine pairing recommendations based on member preferences.
- Service Excellence: Accurately record orders in a point-of-sale (POS) system (e.g., Jonas) and communicate any special dietary needs to the culinary team.
- Dining Room Maintenance: Set and reset tables according to club standards, clear used dishes between courses, and ensure service stations remain fully stocked.
- Financial Accuracy: Process member charges and guest bills accurately, ensuring member numbers and signatures are captured correctly.
- Closing Duties: Complete all pre-shift and post-shift side work, including cleaning and organizing work areas.
- Experience: 1–3 years of experience in a high-profile or fine-dining environment is typically preferred.
- Education: A high school diploma or equivalent is often required.
- Certifications: Must be of legal age to serve alcohol and may require a food handler’s license and TIPS alcohol certification.
- Skills:
- Strong interpersonal and communication skills.
- Basic math skills for processing transactions.
- Proficiency with POS systems.
- Physical Demands: Ability to stand and walk for extended periods (6+ hours) and lift trays or equipment weighing up to 50 lbs.
- Availability: Must be willing to work a flexible schedule, including nights, weekends, and major holidays.
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