Mortgage Foreclosure Support Specialist

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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Responsible for researching and resolving complex foreclosure matters. The Specialist also analyzes reports lead projects and monitors investor and state guidelines. Ability to create and distribute reports and is familiar with credit bureau reporting. Experience reviewing and interpreting investor and insurer guidelines as well as researching and writing clear root cause analyses for complaints and process observations. The role requires strong attention to detail and the ability to work effectively with other business partners. The individual should be able to create job aids lead training sessions and manage escalated foreclosure matters. The candidate must also be comfortable partnering with external vendors and able to review processes to identify gaps and opportunities for improvement.

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed both major and minor which are not mentioned below. Specific activities may change from time to time.

Research and resolve escalated foreclosure matters. Analyze reports identify opportunities and assign tasks. Handle credit reporting updates. Create job aids and conduct training. Maintain and update department investor and state matrices. Submit investor exception requests and address investor related questions. Handle attorney and investor escalations and projects as assigned. Maintain quality productivity attendance and SLA expectations. Perform routine quality control reviews. All other duties as assigned.

Qualifications

Required Qualifications:

The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or equivalent. Four or more years of mortgage experience in Foreclosure Loss Mitigation Post Foreclosure Bankruptcy or equivalent. Advanced proficiency and knowledge of Microsoft Office including Excel formulas. Proven ability to communicate and interact professionally with leaders other LOBs and vendors. Strong interpersonal time management organizational skills. Ability to work in a constantly changing and fast-paced environment. Strong analytical and decision-making skills. K nowledge of default investor (GSE FHA VA USDA) and regulatory requirements Ability to quickly grasp complex foreclosure concepts identify gaps and resolve issues. Advanced knowledge of MSP Clarifire and ADM. Project oversight experience. Experience with using WebEx GoToMeeting Skype and other collaboration platform.

Preferred Qualifications:

Bachelors degree in appropriate field Vendor monitor experience Knowledge of foreclosure (GSE FHA VA USDA) and regulatory requirements

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits though eligibility for specific benefits may be determined by the division of Truist offering the offers medical dental vision life insurance disability accidental death and dismemberment tax-preferred savings accounts and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment along with 10 sick days (also prorated) and paid holidays. For more details on Truists generous benefit plans please visit our Benefits site. Depending on the position and division this job may also be eligible for Truists defined benefit pension plan restricted stock units and/or a deferred compensation plan. As you advance through the hiring process you will also learn more about the specific benefits available for any non-temporary position for which you apply based on full-time or part-time status position and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race gender color religion citizenship or national origin age sexual orientation gender identity disability veteran status or other classification protected by law. Truist is a Drug Free Workplace.

Required Experience:

IC